QBE Insurance Group Limited Council Bluffs , IA 51501
Posted 3 weeks ago
Primary Details
Time Type: Full time
Worker Type: Employee
The Opportunity
Support internal and external customers by responding to claims file inquiries, typically low cost and/or low complexity claims, escalating issues as necessary, maintaining accurate documentation and following established guidelines to ensure alignment with corporate objectives and achieve department success.
Primary Responsibilities
Provide basic claims customer service support by answering inbound calls as needed, responding to basic claims file inquiries and escalating issues to appropriate claims staff to contribute to customer satisfaction and effectiveness of service
Assist in low dollar and/or less complex claims handling by gathering and evaluating relevant information, mailing claims items, maintaining accurate documentation, tracking claims files and resolving outstanding issues to ensure alignment with corporate standards and government regulations
Support internal and external customers by processing and balancing check registries, understanding claims processes and procedures, following established guidelines and identifying opportunities for process improvement to align individual performance with department objectives
Communicate claims file status and details by sharing relevant information with claimants, insured parties, vendors, specialists, agents and other employees as needed and verifying data to support delivery of effective customer service
Cultivate claims support skills and knowledge by seeking advice and guidance of peers and participating in cross-training as required to learn additional processes and increase personal effectiveness
Settle claims as outlined in company policies and procedures
Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
Required Education
Required Experience
Preferred Competencies/Skills
Identify and locate information and facts which are necessary and relevant for the purposes of evaluating a claim
Assume a methodical approach to evaluate situations
Manage and prioritize competing responsibilities concurrently and effectively
Provide personalized and quality service to meet the expectations of internal and external customers
Effectively manage one's own time
Complete tasks attentively and thoroughly with attention to detail
Utilize established procedures to guide decision-making
Maintain a professional, poised and positive demeanor
Willingness to assist others beyond the call of duty
Preferred Experience
Preferred Knowledge
Working knowledge of basic computer hardware and software, Microsoft Office Suite and database systems
Principles and processes for providing customer service including meeting quality standards for services and evaluation of customer satisfaction
Working knowledge of industry best practices and policies
AboQBE
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage.
We're an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.
And our people will be at the center of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.
With more than 12,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
We believe this is our moment: What if it was yours too?
Your career at QBE - let's make it happen!
https://www.linkedin.com/company/qbe-north-america/
US Only
US Only
US Only
Job Type
Global Disclaimer
Compensation
Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs.
Hourly Salary Range: $20.00 - $30.00
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Hourly Salary Range: $22.00 - $33.00
CA (Remote, Fresno, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA
Hourly Salary Range: $25.00 - $37.50
San Francisco CA, NJ and New York City NY
Benefit Highlights
You are more than your work - and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.
At QBE, we understand that exceptional employee benefits go beyond mere coverage and compensation. We recognize the importance of flexibility in the work environment to promote a healthy balance, and we are committed to facilitating personal and professional integration for our employees. That's why we offer the opportunity for hybrid work arrangements.
If this role necessitates a hybrid working model, candidates must be open to attending the office 8-12 days per month. This approach ensures a collaborative and supportive work environment where team members can come together to innovate and drive success.
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
QBE Insurance Group Limited