Claims Operation Coordinator - Resolution Associate Program

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

We are seeking an exceptional Claims Operations Administrator to play a vital role in ensuring the smooth and effective functioning of our Resolution Associate Program branch operations. Responsibilities will encompass a wide range of activities that contribute to the overall success of the program, from coordinating branch communications to managing documentation and providing essential support to our program and external branch leadership teams. This position demands a proactive and detail-oriented individual who can navigate a dynamic environment while maintaining a focus on process improvement and effective communication.

How you'll make an impact

Key Attributes and Responsibilities:

• Lead all activities related to branch operations with minimal supervision

• Manage an intricate onboarding process by handling incoming communications, setting up system security and facilitating equipment and access approvals for incoming candidates

• Demonstrate a steadfast dedication to accuracy across all tasks, with a clear sense of accountability for precise data capture, process implementation and communications

• Uphold clear communication channels by answering branch calls and emails and maintaining up-to-date program records

• Actively participate in the evolution of RA program processes, ensuring they remain relevant and effective

• Embrace updated processes and methodologies, contributing to continuous process improvement

• Showcase exceptional time management skills, adeptly balancing a variety of tasks and prioritizing them according to urgency and impact

About You

Requirements:

• High school diploma or GED equivalent and a minimum of 4 years of relevant work experience

• Exceptional organizational skills with a meticulous attention to detail

• Strong ability to adapt to evolving processes and technologies

• Excellent communication skills, both written and verbal

• Proficiency in time management and prioritization of tasks

Work Traits:

• A proactive and self-driven approach, coupled with a strong commitment to fostering continuous improvement and the maturation of the Resolution Associate Program

• Above average verbal and written communication skills, as well as, demonstrated competence in use of business office software tools

• Ability to professionally interact with all levels of branch personal

• Able to maintain strict confidence regarding information contained in assigned work

• A work ethic based on a strong desire to exceed expectations

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Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!

• Life and accident insurance

• 401(K) and Roth options

• Tax-advantaged accounts (HSA, FSA)

• Educational expense reimbursement

• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)

• Flexible work hours (availability varies by office and job function)

• Training programs

• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

• Charitable matching gift program

• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.