Claims Manager

Michigan Millers Lansing , MI 48907

Posted 2 weeks ago

Claims Manager

Michigan Millers Mutual Insurance Company

Michigan Millers is looking for an experienced Claims Manager to provide daily management to an assigned team through staffing, performance management, training and development for our Claims Department.

As a Claims Manager, responsibilities may include:

  • Coach, direct and develop individuals to achieve individual, departmental and company goals

  • Accountable for team performance and results

  • Ensure assigned unit provides prompt, courteous claims service and complies with sound claims handling techniques in accordance with established claims standards, service levels and quality standards

  • Monitor and audit to ensure claims are handled in compliance with statutory and regulatory requirements. Take prompt action to resolve all complaints/discrepancies. Inform management of any significant issues which may escalate and require higher level attention

  • Manage the workload of assigned unit to ensure claims processing is distributed equitably across all team members and that pending claims are attended to in a timely manner

  • Other projects as assigned

Critical Skills:

  • Demonstrated ability to build and maintain relationships

  • Strong negotiation skills

  • Sound judgment and conflict resolution skills

  • Strong organization and facilitation skills

Minimum Requirements:

  • Demonstrated knowledge of and experience with all levels of claims complexity related to claims processing and case management

  • Demonstrated and in-depth knowledge of applicable state laws, regulations, policies and practices

  • Prior supervisory/management experience with demonstrated ability to coach, direct, and develop individuals

Education Requirements:

  • Bachelor's degree or equivalent
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Claims Manager

Michigan Millers