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Claims Manager

Expired Job

ICC Holdings, Inc. Rock Island , IL 61204

Posted 4 months ago

Great opportunity for an experienced property and casualty insurance claims professional with an interest in taking the next step in their career!

Illinois Casualty Company is growing, and we have an opportunity for a Claims Manager to join us as we work to become the leading provider of insurance protection for the food and beverage industry.

At Illinois Casualty Company, we support our team through a comprehensive health plan, modified and flexible work schedule, and generous Paid Time Off policy. Our employees are provided a stake in our success through our Profit Sharing program and Employee Stock Ownership Plan, and we encourage opportunities to grow and advance through our Personal Professional Development program. As a small, but growing organization, each employee is able to have a direct impact on our progress and achievements.

The Claims Manager is responsible for overseeing the investigation, documentation, evaluation, negotiation (where appropriate), and resolution of claim files assigned to our adjusting personnel. This position reports to the Director of Claims and supervises, directs, and evaluates the work of our adjusting supervisors (Workers Compensation Claims Supervisor, Property Claims Supervisor, and Liability Claims Supervisor). This position is located the Rock Island home office.

Essential Functions

  • Assigning, monitoring, and supervising the assignment of claims to claims adjusting personnel and usage of outside experts, vendors, or independent adjusters as may be needed. Overseeing the continuous review of claims by our adjusting supervisors and reviewing their assigned claims to ensure adherence to departmental, statutory, and regulatory claims handling requirements.

  • Overseeing development of assigned staff through effective training, coaching, and feedback; completion of performance reviews of direct reports

  • Participating in the handling of complex, sensitive, or unusual claims, and assisting in bringing escalated issues or complaints to closure

  • Developing and maintaining good working relationships with agents and their staff members, and responding to inquiries from agents, policyholders, claimants, employees, and management


  • At least 10 years' experience in the property and casualty claims insurance industry with strong coverage skills

  • High school diploma or equivalent

  • Intermediate level proficiency in Microsoft Office and ability to maintain and enhance computer skills as dictated by technological advancements and Company initiatives

  • Knowledge of and ability to apply appropriate mathematical functions including, but not limited to calculation of discounts, interest, commissions, proportions, percentages, and geometric formulas

  • Ability to interpret extensive variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables

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Claims Manager

Expired Job

ICC Holdings, Inc.