At General Motors, we're passionate about earning customers forlife. This vision unites us as a team every day and is the hallmark ofour customer-driven culture. We're looking for drivers, not passengers,who want to take their careers into the fast lane and reach new destinationsthrough accelerating change, new thinking and advanced technologies.
Interested in joining a business unit where you'll play a part inselling a product that's linked to one of the most passionate buyingexperiences a person can have? Or a culture where your ideas will be listenedto and encouraged? How about a teamthat's driving the future of the automotive industry through innovation anddevelopment? And did we mention all of this is being done right here inTexas? The career you've been lookingfor is waiting for you at General Motors.
We are currently looking for a motivated, high potential individualwith a passion for entrepreneurship to join an exciting multi-disciplinary teamin the role of Claims Manager based in our Austin IT Innovation Center. This isa critical leadership role, supporting the strategy development and launch ofan internal start-up business seeking to unlock the potential of vehicle andcustomer data. This is a fast paced,high energy, high expectation assignment. The Global Innovation Team has aggressive launch dates, and there ismuch to be done.
What you will do:
GeneralMotors is seeking a full time Claims Manager that will be responsible for thedevelopment and execution of claims operations for a new and growing book ofbusiness. This leadership role will allow you to transform traditionalantiquated process into exceptional customer experiences using data andadvanced cutting-edge technologies. Responsibilities include, but are not limitedto:
Create andmanage 3rd party business process suppliers
Provideleadership and direction to the claims team (internal and external partners)ensuring the quality, accuracy, and timely resolution of claims that mayinclude high exposure/complex cases. Continuously develops talent by creatingopportunities for direct reports to grow and strengthen new skills.
Develop andmaintain standards of excellence and internal operating procedures for theclaims organization to ensure compliance and exceptional customer experience.
Monitor thework of team members to ensure reserves are adequately set and customerexpectations are surpassed. Analyzes any problematic trends and takes steps toavoid recurrence, appropriately escalating issues if needed. Promotes a culturecommitted to identifying process efficiencies to continuously improve how workis completed.
Resolvecustomer complaints, problems and coverage questions which cannot be handled byteam members. Collaborates effectively with internal and external stakeholdersincluding existing policyholders, the business community and governmentalagencies, to ensure compliance with regulatory and company standards.
Workdirectly with core leadership team to ensure appropriate staffing levels,high-performance levels, continuous improvement, and a passionate andempathetic culture.
Lead thedevelopment of appropriate training programs.
Providestrategic thought leadership to other business functions such as underwritingand pricing to ensure claim trends are understood and appropriately influencingchange.
Apply design thinking principles to customerexperience and work directly with developers to create new digital capabilitiesthat drive operational efficiencies.
Minimum 10 years ofexperience as a licensed adjuster
Experienceadjusting complex injury claims
Demonstrableknowledge of the entire insurance value chain to include underwriting andpolicy admin
Familiarity withISO forms and rating
Strongorganizational and leadership skills
Self-starting,self-motivating and capable of making decisions per letter of authority
Experience inleading teams and projects
Experience withuser-centered design principles
Experienceworking with lean agile methodology
Build sustainablerelationships of trust through open and interactive communication
Attendprofessional and/or continuing education seminars and classes
Exceptionalcommunication (verbal/written) skills