Claims Manager (Workers Comp)

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is looking for a Commercial Lines Claims Manager to join our team in Irvine, CA!

SUMMARY:

Works independently and in conjunction with Producers and Account Executives on all matters relating to claims. Reviews first and third-party claims for irregularities, accuracy and completeness. Requests additional information, when necessary, for completion of claim processing

ESSENTIAL DUTIES AND FUNCTIONS:

• Must be able to handle all types of claims, (ie. Property, General Liability, Auto, WC & EPL), for the largest and/or most complex accounts

• Effectively manage team members and monitor claim performance statistics to assure customer retention.

• Serve as liaison between client & carrier on all claim related issues

• Serve as liaison between client and carrier loss control representatives on loss control related issues

• Serve as liaison between lien reps., hearing reps and defense council

• Effectively manage multiple complex open projects

• Have knowledge base of insurance coverages (i.e., occurrence versus claims made policies) as relates to claims handling

• Facilitates and attends claim reviews with clients, carriers, producers and any defense council (if applicable); strong presentation abilities and highly articulate

• Monitor reserves and timeliness of claim closure

• Proficient in obtaining loss information (loss runs, claim adjuster notes) from carrier's online systems and any other carrier information as pertains to claims, loss information and loss prevention

• Stay up to date on California Workers' Compensation laws and regulations

• Familiar with medical procedures, new medical technologies and prescription drugs that affect workers' compensation claims; familiar with the rating factors that go into a disability claim

• Familiar with changing legislations and insurance related court decisions that could impact how claims are processed

• Any other job-related duties as may be assigned

COMPETENCIES:

• Communication: Clear and precise in written, verbal, and electronic communication.

• Problem Solving & Judgment: Analyzes and resolves issues with sound judgment.

• Decisiveness: Makes prompt and well-considered decisions.

• Planning & Organization: Establishes and executes goals effectively, proficient in prioritization.

• Emotional Intelligence: Manages personal emotions adeptly, maintaining composure.

• Drive & Initiative: Sets high standards for achievement, takes proactive leadership roles.

• Adaptability & Flexibility: Navigates changes adeptly, adjusting approaches as needed.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

REQUIRED:

• College Degree or equivalent

• Excellent oral and written communication skills

• Proficient with MS Office Suite

• Positive attitude and commitment to working in a team environment

WHAT YOU'LL NEED:

• Insurance certification or equivalent.

• P&C license or attainment thereof upon hire.

• Proficient with MS Office Suite

• Exceptional telephone demeanor

• Ability to maintain a high level of confidentiality

• 5 years' experience in a similar position

WHAT WE OFFER:

• Excellent growth and advancement opportunities

• Competitive pay based on experience

• Paid Time Off (PTO)

• Generous benefits package: health, dental, vision, 401(k), etc.

• Employee Stock Purchase Plan

Hybrid position

Remote in CA

Target Pay

$$90-100k USD Annual

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.