Claims - Sr WC Subrogation Adjuster

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Claims department is currently seeking a Senior Workers Compensation Subrogation Adjuster. This is a full time, non-exempt role with a hybrid or remote work schedule.

POSITION OVERVIEW:

The Senior Workers Compensation Subrogation Adjuster will be responsible for the aggressive recovery of monies and the proactive handling of subrogation files. This professional will receive assignments of recovery opportunities primarily within the Workers Compensation line nationally. The successful candidate will focus on evaluating for potential recovery and develop claims strategies to bring about the most timely and cost effective case resolution for the company. This is an environment in which the successful candidate will handle moderate to high complexity recovery cases which generally have a low to moderate likelihood of recovery. Resolution can include litigation and/or arbitration. This individual must think critically, anticipate, identify, and develop solutions to problems in a timely manner.

IN THIS ROLE, YOU WILL:

• File evaluation on potential recovery and claim strategy for proactive handling.

• Maintains accurate records, reports and file documentation.

• Interact with internal and external vendors/customers to coordinate recoveries in appropriate cost effective forums.

• Provide feedback to management and unit on any adverse trends or developments.

• Responds timely to all electronic, written and verbal communications.

• Responsible to engage special projects in support of Subrogation goals and objectives.

• Adheres to established settlement authority levels.

• Responsible for all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality and customer service.

• May be required to have and maintain sufficient home-based internet connection

WHAT YOU NEED TO APPLY:

• Minimum of 5 plus years of related Claims experience.

• Working knowledge of Workers Compensation claims adjusting and subrogation practices.

• Dedicated to meeting the expectations and requirements of internal and external customers.

• Makes decisions in an informed, confident and timely manner.

• Maintains constructive working relationships despite differing perspectives.

• Strong organizational and time management skills.

• Ability to negotiate skillfully in difficult situations with both internal and external groups.

• Demonstrates ability to win concessions without damaging relationships.

• Demonstrates strong written and verbal communication skills.

• Promotes and facilitates free and open communication.

• Advanced understanding of applicable statutes, regulations and case law, collections and subrogation pursuit.

• Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.

• Easily adapts to new or different changing situations, requirements or priorities.

• Cultivates an environment of teamwork and collaboration.

• Operates with appropriate management oversight.

• Computer experience (MS Office, excels, word, etc.)

• State licenses and or willingness to obtain.

• Creates innovative ideas and solutions to problems.

• Ability to use a personal computer and other standard office equipment.

• Ability to operate a motor vehicle.

• Ability to travel as necessary.

• Ability to sit and/or stand for extended periods.

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance

• 401K with a company match

• Tuition reimbursement

• PTO

• Company paid holidays

• Flexible work arrangements

• Cultural Awareness Day in support of IDE

• On-site medical/wellness center (Worcester only)

• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

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Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Other details

• Pay Type Salary

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• Worcester, MA, USA
• Virtual