Claims Learning And Development Consultant - Irving, TX Hybrid

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Under limited/minimal supervision, this individual is responsible for assessing complex and occasionally highly complex training needs, developing, leading and facilitating formal claim training workshops designed for new property adjusters (both inside and outside adjuster roles). These workshops are hosted virtually or in person. The individual is responsible for leading facilitated discussions and directs students in various hands-on, immersive experiences related to the students' newly appointed role. The individual instructs and coaches students on empathic communication skills and other technical duties, administers tests, and grades student performance. The individual also may act as a back-up instructor for other Claims disciplines to which they are not regularly assigned. The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention.

Key Responsibilities:

• Delivers multiple training modules, interactive sessions, planning and preparation through a variety of mediums, including in person, pre-recorded, or via virtual meetings

• Coaches students one-on-one as they work through hands-on exercises

• Identifies and recommends content to meet unit needs for training and development to management

• Frequently participates in design meetings as a subject matter expert on training content

• Evaluates and adapts broad-level training modules as necessary to meet various training needs

• Assesses participant's individual learning and recommends to employee and/or manager action or training needed to help improve understanding

• Coordinates the initial set-up of classes, which includes reviewing the class list and preparing materials for the class

• Provides recommendations for content updates in the knowledge system (ex. Right Answers) and supports users on how to use the knowledge system and LMS

• Builds relationships to provide on-going consultation; Actively works to ensure that learning practices are understood and supported consistently within the learning offerings

• Occasionally contributes as Subject Matter Expert to current training programs; contributes to organizational strategies and provides improvement recommendations; occasionally supports projects in partnership with other AOR's

• Oversees employee issues and concerns while in training as it relates to employee well-being

• Occasionally contributes to the development including mentoring of peers, and design of new course material for training/employee development to support the organizational goals and objectives. Occasionally involved in Train the Trainer sessions to upskill peers

• Researches and responds to complex customer communications, concerns, conflicts or issues

• Maintains inventory of training programs and formal training received by personnel

• Supports users on how to use the Knowledge Library

• Participates in quarterly audit and quality reviews of learning systems

• Actively participates in the delivery of core Talent & Leadership Effectiveness initiatives; Work with clients to gain in-depth knowledge and understanding of client business initiatives

Desired Characteristics:

• Facilitator: Delivers advanced knowledge of training & facilitation with the adult learner

• Self-motivated learner: Continuously seeks knowledge of insurance policy, coverage, claims processes, policies, procedures, claims systems, coverage, liability damage estimating and/or settlement, and adherence to applicable legal compliance standards

• Coach: Ability to interact effectively, and coach others on interacting effectively, with internal and external customers and act with empathy

• Leadership: Engage and empower students to deliver a positive claims experience

• Strong communicator: Strong written and oral communication skills; ability to engage and persuade, able to negotiate and arbitrate

• Innovative: Seeks new ways to drive change and improve processes

• Problem solver: Applies highly advanced knowledge of problem solving skills to continuously improve business outcomes

• Advanced knowledge of claim estimating software and tools (e.g., Xactimate)

• Influencer: Displays confidence and is able to effectively persuade others

• Critical thinker: Ability to investigate, evaluate and settle highly complex claims

• Able to navigate conflict management and problem resolution skills in managing internal and external customer relationships

Knowledge/Skills/Abilities/Experience:

• Hybrid position - Reporting to our Irving, TX office

• Max travel potential: 40%

• Advanced knowledge and 2 years of experience in the property damage (i.e., residential) estimating and/or construction industry is required. Outside Adjuster or NCT experience required.

• If necessary, performs field travel to support effective delivery of programs

• Bachelors degree in related field preferred or equivalent experience

• Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy

• Advanced knowledge and 2 years experience in using claim estimating software/tools (e.g., Xactimate)

• Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy

• Knowledge on Property estimating tools, systems, processes, and standards

• Knowledge of Property policies and coverages

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

This position is not available for Puerto Rico, California, Alaska, and Hawaii residents.

Skills

Coaching, Communication, Facilitation, Property Damage Claims, Xactimate

Compensation

Compensation offered for this role is $50,400.00 - 88,987.50 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the "EEO is the Law" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.