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Claims Investigators

Expired Job

Farmer Brothers Company Chicago , IL 60602

Posted 4 months ago


This position is responsible for accurately investigating shipment exceptions/claims and short-pays, interpreting and auditing claims data, creating value added reporting, and analyzation of claims trends to drive equitable claims resolution.


  • Investigates the validity of all National Account freight claims and assembles required documentation.

  • Maintains database for claims tracking from initial filing through resolution of claim. Maintains electronic freight claim files and documentation in an organized manner.

  • Maintains working relationships with customers, carriers and co-workers to facilitate functions of claims processing and investigations.

  • Identifies, analyzes and communicates claims trends to appropriate cross functional teams.

  • Short pay research

  • Investigates, completes ABC if necessary, acquire and provide appropriate back-up for dispute (BOL, cycle counts, reconstruct shipments, etc.)
  • Damages
  • Investigates, competes appropriate paperwork for claims, tracks submitted claims and follow-up.
  • Provide all necessary documentation to cross-functional teams for resolutions.

  • Responds to customer inquiries on any issues relating to freight claims.

  • Complete returns from shipping.

  • Enters cases & RMAs into JDE for return tracking purposes.

  • Generates credits & bill outs for customers.

  • Enters Quality Incident complaints and inquiries for national accounts - following up with QA and providing the resolution to the customer.

  • Maintains Quality Incident tracker (database) from initial notification to completion.

  • Other duties as assigned.


  • High School Graduate. College Courses or Degree in finance or business related classes a plus.

  • One plus years in general office/accounting positions.

  • Minimum 2 years related experience and/or training.

  • Experience in customer service and the transportation industry preferred.

  • Strong Computer Skills

  • Intermediate-level in the use of MS Word and Excel. Comfortable with Outlook.
  • Proactive, "can-do" attitude
  • Willing to assist others when needed, look for ways to improve systems or procedures, continuous improvement in serving internal and external customers.
  • Excellent verbal and written communication skills
  • Able to express ideas and communicate issues and problems thoroughly and concisely.
  • Use proper business email and letter format, with appropriate grammar and accurate spelling.

  • Strong written and verbal communication.

  • Ability to communicate with different levels of management.

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

  • Ability to multi-task and prioritize work.

  • Work well under pressure with a sense of urgency / Time-management.

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Claims Investigators

Expired Job

Farmer Brothers Company