This position is responsible for accurately investigating shipment exceptions/claims and short-pays, interpreting and auditing claims data, creating value added reporting, and analyzation of claims trends to drive equitable claims resolution.
Investigates the validity of all National Account freight claims and assembles required documentation.
Maintains database for claims tracking from initial filing through resolution of claim. Maintains electronic freight claim files and documentation in an organized manner.
Maintains working relationships with customers, carriers and co-workers to facilitate functions of claims processing and investigations.
Identifies, analyzes and communicates claims trends to appropriate cross functional teams.
Short pay research
Provide all necessary documentation to cross-functional teams for resolutions.
Responds to customer inquiries on any issues relating to freight claims.
Complete returns from shipping.
Enters cases & RMAs into JDE for return tracking purposes.
Generates credits & bill outs for customers.
Enters Quality Incident complaints and inquiries for national accounts - following up with QA and providing the resolution to the customer.
Maintains Quality Incident tracker (database) from initial notification to completion.
Other duties as assigned.
High School Graduate. College Courses or Degree in finance or business related classes a plus.
One plus years in general office/accounting positions.
Minimum 2 years related experience and/or training.
Experience in customer service and the transportation industry preferred.
Strong Computer Skills
Use proper business email and letter format, with appropriate grammar and accurate spelling.
Strong written and verbal communication.
Ability to communicate with different levels of management.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to multi-task and prioritize work.
Work well under pressure with a sense of urgency / Time-management.
Farmer Brothers Company