City Of Boston, MA Boston , MA 02298
Posted 5 days ago
This is a provisional appointment.
Brief Job Description (essential functions of the job):
Assists Chief and Senior Claims Investigators on investigations and expedites public inquiry and/or complaints relative to outstanding parking violations, ticket payments, seizures and right of appeal of resident permits, abandoned vehicles and related informational request.
Opens, reviews, investigates and classifies correspondence related to ticket disputes and information requests, forwards correspondence with appropriate forms and documentation to designated areas for purposes of data entry, signature, filing, mailing, etc.
Compiles statistical and other material for reports.
Operates computer terminal and other devices, microfilm and microfiche viewers.
May be rotated to perform various assignments at different times.
Performs related work as required.
Required to work any and all emergencies as directed by the Commissioner or designee.
Minimum Entrance Qualifications
Two (2) years of full time, or equivalent part-time, experience in customer service and clerical work of more than average difficulty.
Previous claims investigation/parking violation experience with administrative investigation systems preferred.
High School Diploma preferred. Substitutions: GED in lieu of High School Diploma.
Successfully completed secretarial and/or clerical course above the High School level for one (1) year of the required experience.
Bilingual Speaking Preferred.
Ability to exercise good judgment and focus on detail as required by the job.
BOSTON RESIDENCY REQUIRED
Union/Salary Plan/Grade: AFSCME/RA-12
Hours per week: 35
City Of Boston, MA