Claims Investigator (Opc)

City Of Boston, MA Boston , MA 02298

Posted 5 days ago

Overview

This is a provisional appointment.

Brief Job Description (essential functions of the job):

Assists Chief and Senior Claims Investigators on investigations and expedites public inquiry and/or complaints relative to outstanding parking violations, ticket payments, seizures and right of appeal of resident permits, abandoned vehicles and related informational request.

Responsibilities

  • Opens, reviews, investigates and classifies correspondence related to ticket disputes and information requests, forwards correspondence with appropriate forms and documentation to designated areas for purposes of data entry, signature, filing, mailing, etc.

  • Compiles statistical and other material for reports.

  • Operates computer terminal and other devices, microfilm and microfiche viewers.

  • May be rotated to perform various assignments at different times.

  • Performs related work as required.

Required to work any and all emergencies as directed by the Commissioner or designee.

Minimum Entrance Qualifications

  • Two (2) years of full time, or equivalent part-time, experience in customer service and clerical work of more than average difficulty.

  • Previous claims investigation/parking violation experience with administrative investigation systems preferred.

  • High School Diploma preferred. Substitutions: GED in lieu of High School Diploma.

  • Successfully completed secretarial and/or clerical course above the High School level for one (1) year of the required experience.

  • Bilingual Speaking Preferred.

  • Ability to exercise good judgment and focus on detail as required by the job.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: AFSCME/RA-12

Hours per week: 35


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Claims Investigator (Opc)

City Of Boston, MA