Claims & Intake Support Specialist

Chubb Deer Valley , AZ 85027

Posted 6 months ago

ESIS, Inc., a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS' innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients' unique risk management needs. With more than 60 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry's broadest selections of risk management solutions covering both pre and post-loss services.

The Claims and Intake Support role will be responsible for receiving calls to initiate new STD claims and/or FMLA cases, creating a case in the Integrated Disability Management (IDM) system, and answering basic benefit questions. Specialist will provide exemplary customer service and assistance to associates, executives and HR business partners.

Essential Functions

  • Responsible for providing claim intake support to IDM team.

  • Comfortable handling a variety of tasks to support the overall effectiveness and efficiency of the department. These include managing department work intake by sorting, scanning, and routing both incoming mail and electronic correspondence, and handling assigned tasks within the department's claim management system.

  • Team player that regularly communicates with colleagues on shared work distribution and daily responsibilities to streamline internal process and effectively prioritize work to complete tasks within outlined expectations.

  • Comfortable independently solving problems in 'gray' areas without defined workflows.

  • Consistently recommending and assisting with the implementation of solutions to improve department efficiency.

  • Comfortable adjusting priorities throughout the day based on department needs or those of their teammates.

  • Excellent verbal and written communicators motivated by the high expectations associated with Chubb's reputation and affluent target market customers.

  • Dependable and organized.

  • Mindful that the position requires a high level of confidentiality and discretion regarding the services we provide.

  • Willing to assume responsibility for additional phone and non-phone projects based on the needs of teammates and/or business partners on all leave cases

Job Requirements

  • High School Diploma

  • Verbal and written communication proficiency

Work Experience Level Desired

  • Previous office experience

Skills Desired

  • Proficiency in Microsoft Office.

  • Ability to multi-task.

  • Excellent telephonic communication and customer service skills.

Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.

Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran, or marital status, or any other characteristic protected by law.

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Claims & Intake Support Specialist