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Claims Inquiry Agent

Expired Job

Desjardins Group Aurora , CO 80041

Posted 4 months ago

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level

NV-03

The person in this position receives calls from clients, answers questions about transaction and convenience services, and handles first-level requests related to products and services offered by the centre.

General Information on the Position

Main Responsibilities

  • Receives calls from clients, performs research and simple analyses, and provides, on first contact, a solution adapted to client needs or addresses requests for information. Where necessary, directs clients to the appropriate specialized contact person.

  • Uses computer systems to handle first-level transaction, convenience or advisory requests related to products and services offered by the centre.

  • Answers calls and processes requests, while respecting pre-determined limits and according to established productivity and quality timeframes and standards, and ensuring client satisfaction.

  • Encourages members to use Desjardins automated services by informing them how to perform transactions and increases the Desjardins service offer and builds loyalty by contributing to sector objectives.

  • Calls target clients with follow-up, information or recovery requests to resolve problems in their file.

  • Carries out various regular administrative tasks in line with the centre's activities (document management, sending and receiving documents, production of statistical reports, simple writing, etc.).

  • Identifies opportunities to improve quality of service and current operations.

Qualifications

  • Attestation of Collegial Studies in a related field

  • 1 year of relevant experience

  • Composure

  • Customer focus

  • Listening

  • Drive for results

Other working conditions

  • Number of jobs available : 4

Job Family

Client Contact Centre (G)

Work Location
333 First Commerce Dr. Aurora

Trade Union

Non Syndiqu

Unposting Date
2018-10-12


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Claims Inquiry Agent

Expired Job

Desjardins Group