Claims Examiner - General Liability & Commercial Auto

Markel Corporation Omaha , NE 68102

Posted 3 weeks ago

Company Information:

What we look for

Our exceptional and motivated employees are our greatest strength. Our employees provide the highest level of

customer service and help maintain our position as a leader in the global marketplace.

Markel Style

The Markel Style is what makes us stand out from our competitors. It's our core value which should underpin how we do business, while influencing our behavior and performance. We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below.

If you think you have these core attributes we want to hear from you.

Job Summary:

This position will be responsible for the investigation and resolution of moderate complexity and moderate exposure general liability and commercial automobile casualty claims, as well as a smaller percentage of first party property claims. The majority of the claims result from Renter's, Homeowners, Dwelling and Special Event liability policies. The position will have increased responsibility for decision making within their authority and work under general direction from their manager.

Job Responsibilities

  • Confirms coverage of claims by reviewing policies and documents submitted in support of claims

  • Analyzes coverage and communicates coverage positions

  • Conducts, coordinates, and directs investigation into loss facts and extent of damages

  • Directs and monitors assignments to experts and outside counsel

  • Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure

  • Sets reserves within authority or makes claim recommendations concerning reserve changes to manager

  • Communicates with underwriting and product managers as needed to discuss claim developments

  • Negotiates and settles claims either directly or indirectly

  • Prepares reports by collecting and summarizing information

  • Adheres to Fair Claims Practices regulations and internal Claims Quality Performance Objectives

  • Participates in special projects or assists other team members as requested

  • Travel to mediations, trials and conferences as required (0-10%)


  • Bachelor's degree or equivalent work experience


  • Must have or be eligible to secure TX claims adjuster license

  • Successful completion of basic insurance courses or achievement of industry designation (INS, IEA, AIC, ARM, SCLA, CPCU) preferred

Work Experience

  • Preferably 2-4 years of claims handling experience or equivalent combination of education and experience

Skill Sets

  • Excellent written and oral communication skills

  • Strong analytical and problem solving skills

  • Strong organization and time management skills

  • Ability to deliver outstanding customer service

  • Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)

  • Ability to work in a team environment

  • Strong desire for continuous improvement

"Why work for us?"

Diversity and inclusion

Markel is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing people's differences can bring amazing results and fuel innovation. We have a portfolio of businesses and product lines that operate around the world.

Community involvement

Markel has a rich heritage of supporting communities across the world where our customers and employees live and work. Giving back is part of our history and our future. Our employees share in this philosophy through volunteering, mentoring and fundraising.

Commitment to open doors

Markel is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse and global workforce. Challenging management is a component of the Markel Stylesome of our best ideas start from a conversation between a manager and an employee.

Entrepreneurial spirit

As the Markel Style states, we pursue excellence, strive for a better way, and share the success of others. Markel associates proactively seek new business opportunities, bringing further success to Markel.

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Claims Examiner - General Liability & Commercial Auto

Markel Corporation