Claims Director

Arch Capital Group Ltd. Farmington , CT 06030

Posted 2 months ago


The Company

Arch Re is a well-capitalized, leading diversified insurer that focuses on supplying significant capacity to the global reinsurance marketplace. We have the worldwide reach, agility and resources to support ceding companies capitalizing on changing market conditions and new opportunities in various lines and geographic areas around the globe. Our business strategy keeps operational controls tight and costs low, helping to maximize efficiencies for our partners.

A subsidiary of Arch Capital Group Ltd., Arch Re has been recognized by clients around the globe for providing expert underwriting, skilled claims management, outstanding service and world-class product offerings.

Arch Capital Group Ltd. is a Bermuda-based company which provides insurance, reinsurance and mortgage insurance on a worldwide basis through its wholly owned subsidiaries. Arch offers competitive pay and a comprehensive benefits package. Additionally, Arch is committed to helping its associates create what's next by providing access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth. We seek talent that thinks innovatively, values collaboration and will go the extra mile to serve our customers and develop our company.

ResponsibilitiesThe Position

We are seeking a self-motivated and a service oriented Claims Director to join the team! As a member of the Arch Re Fac team, this person will play a vital role in providing an outstanding customer experience. Using their investigative and interpersonal skills, this person will work to resolve a variety of property claims in a fast paced and team-oriented environment. The Claims Director will work closely with Senior Management and play an instrumental part in training our field on lessons from losses to drive constant improvement for our underwriters. This position may require up to 10% of domestic travel, as needed.

Job Responsibilities

  • Setup, investigate, and resolve all property claims including issues of coverage

  • Work directly with Ceding Companies and third party vendors to secure and analyze necessary information and resolve questions and issues that arise

  • Document all claim files with progress notes and reports to record results of investigation and handling

  • Lead special claims projects and presentations including identifying and communicating lessons from losses and trends to the underwriting team

  • Organize regular communication with Senior Management and Legal Department on claim activity including weekly and monthly reports

  • Develop and implement policies and procedures for efficient and effective claims resolution


Desired Skills

  • Outstanding technical claims skills and subject matter expertise (Coverage, Investigation, Estimating, Subrogation, Negotiation)

  • Excellent analytical and organizational skills with the ability to multi-task

  • Ability to manage time effectively, set priorities and meet deadlines

  • Strong interpersonal and communication (verbal and written) skills

Required Education/Experience

  • Bachelor's degree in related field, required
  • 10+ years of technical claims experience with an insurance carrier or reinsurance company
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Claims Director

Arch Capital Group Ltd.