Claims Customer Service Representative

Baldwin & Lyons, Inc. Carmel , IN 46033

Posted 2 months ago

Description: Claims Customer Service Representative

Reports to: Claims Support Supervisor

Location: Carmel, IN

About Protective Insurance

With more than 80 years in the transportation industry, Protective understands your business like no other insurance company. We offer worry-free solutions so you can focus on driving your company forward.

Position Overview:

Protective Insurance is seeking a Claims Customer Service Representative to join its Claims Department in Carmel, IN. This individual is responsible for efficiently assisting with initial claims intake and troubleshooting calls . The ideal candidate will utilize exemplary customer service and strong computer skills while supporting customers and internal staff.

Primary Duties:

  • Handle Claims Department inquiries via client calls

  • Complete requests from Claim Adjusters

  • Provide excellent customer service at all times

  • Manage input of new claims data with high level of accuracy

  • Work as member of the team to ensure excellent claims management

  • Perform any other duties in support of the Claims Department as requested

Skills & Requirements:

  • Associate's degree preferred or equivalent work experience required

  • Superior verbal and written communication skills

  • Strong analytical skills and attention to detail

  • Effective time management skills

  • Ability to provide professional and friendly customer service, customer service experience required

  • Contact/Call center experience preferred

  • Ability to use complex computer applications

  • Proficient use of Microsoft Office suite

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Claims Customer Service Representative

Baldwin & Lyons, Inc.