Claims Customer Service Representative

Baldwin & Lyons, Inc. Carmel , IN 46033

Posted 2 months ago

Description: Claims Customer Service Representative

Reports to: Claims Support Supervisor

Location: Carmel, IN

About Protective Insurance

With more than 80 years in the transportation industry, Protective understands your business like no other insurance company. We offer worry-free solutions so you can focus on driving your company forward.

Position Overview:

Protective Insurance is seeking a Claims Customer Service Representative to join its Claims Department in Carmel, IN. This individual is responsible for efficiently assisting with initial claims intake and troubleshooting calls . The ideal candidate will utilize exemplary customer service and strong computer skills while supporting customers and internal staff.

Primary Duties:

  • Handle Claims Department inquiries via client calls

  • Complete requests from Claim Adjusters

  • Provide excellent customer service at all times

  • Manage input of new claims data with high level of accuracy

  • Work as member of the team to ensure excellent claims management

  • Perform any other duties in support of the Claims Department as requested

Skills & Requirements:

  • Associate's degree preferred or equivalent work experience required

  • Superior verbal and written communication skills

  • Strong analytical skills and attention to detail

  • Effective time management skills

  • Ability to provide professional and friendly customer service, customer service experience required

  • Contact/Call center experience preferred

  • Ability to use complex computer applications

  • Proficient use of Microsoft Office suite

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Colonial Penn Customer Service And Sales Representative

CNO Financial Group

Posted 6 days ago

VIEW JOBS 1/18/2019 12:00:00 AM 2019-04-18T00:00 Job Title Colonial Penn Customer Service and Sales Representative Location Carmel, IN Job Details Associates at this level will have good oral and written communication skills and are responsible for handling inbound telephone and written customer requests to resolve questions about life and health insurance. The Customer Service Representative will be required to generate cross-sale, referrals, and NAP (new annualized premium) from existing and new customers. This person will be computer proficient and work efficiently in a changing environment while meeting necessary production standards. * Utilizes professional communication skills to resolve questions and handle customer and policyholder inquires, implement requested changes, resolve issues via telephone in compliance with privacy legislation and regulatory requirements, while meeting required production standards. * Delivers satisfactory sales and production results within 6 months of hire. * Maintains knowledge of and changes to procedures, data systems and workflows that support this position. * Generates cross-sales and referral sales as outlined by management. * Uses basic sales techniques to overcome customer objections and close sales. * Uses conservation procedures to retain existing customers. * Complete projects and /or duties as assigned by management. * Minimum of 1 year call center or sales experience in a fast paced environment. * Rated EC/EC or better in customer service production standards within 6 – 9 months of hire * Excellent oral and written communication skills * Enthusiastic, goal focused, member of a team of Customer Service Insurance Specialists. * Indiana life license is preferred * Complies with all licensing and continuing education requirements. CNO Financial is an Equal Opportunity Employer and Affirmative Action Employer. For more information, please click the following link Equal Employment Opportunity is the Law (English) Equal Employment Opportunity is the Law (Spanish) Right to Work Poster (English) Right to Work Poster (Spanish) CNO Financial Group Carmel IN

Claims Customer Service Representative

Baldwin & Lyons, Inc.