Claims Coordinator

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild-we build trust.

Are you ready to make a significant impact and join one of the largest privately held restoration companies in North America? Become part of our team and contribute to our ongoing success story!

We are actively seeking a Claims Coordinator, who will be integral to our team success. This role focuses on the initial intake, lead creation, and coordination of activities related to mitigation and reconstruction services. This role involves a variety of administrative tasks, ensuring efficient workflow and communication between different departments and external parties.

What You Will Do:

• Manage phone calls, addressing initial inquiries and lead creation.

• Enter lead details into the DASH system, recording customer information, job details, loss descriptions, special instructions, and affected areas.

• Interact with external participants for accurate insurance information recording.

• Assign leads to relevant stakeholders and manage timely follow-ups.

• Coordinate Estimator assignments and post-Performance Authorization uploads.

• Monitor compliance tasks including contact and inspection dates.

• Work with Business Development and Estimators for lead conversion, scheduling inspections, and executing Performance Authorizations.

• Support billing activities including invoice distribution.

• Maintain regular customer communication, updating on progress and estimation processes.

• Create and maintain Dash Notes for internal communication regarding lead status and job assignments.

What You Will Bring:

• High school diploma or equivalent.

• Experience in a similar role or administrative position is preferred.

• Strong organizational and multitasking skills.

• Proficiency in DASH or similar job management software.

• Excellent communication skills, both written and verbal.

• Ability to work collaboratively in a fast-paced environment.

• Basic understanding of the insurance claims process is advantageous.

• Attention to detail and the ability to work with minimal supervision.

Physical Requirements

• Regular requirement to talk, hear, and use keyboard.

• Fulfill all standard office activities including prolonged seating, computer entry, filing, lifting, and carrying office supplies.

Environmental Conditions

• General office environment exposure.

• Moderate noise level typical of an office setting.

What We Offer:

• Competitive Salary

• Medical, Dental, Vision and Flexible Spending Account.

• 401(k) with Company Match (eligibility required)

• Short-term & Long-term Disability

• Critical Illness/Accident/Hospital Indemnity Plans

• Employee Assistance Program

• Paid Time Off

• Upward Mobility and Development Opportunities

Compensation is based on geographic location, demonstrated job related skills, knowledge, experience, education, certifications, etc.

Kustom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.