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Claims Communications Consultant

Expired Job

Hanover Insurance Group, Inc. Worcester , MA 01601

Posted 3 months ago

Our Corporate Communication department is seeking a Claims Communication Consultant to join our growing team in our Worcester, MA offices.

Responsible for partnering with members of the claims senior leadership team to develop and execute a comprehensive, integrated communications strategy that addresses multiple audiences (e.g., claims employees, all Hanover employees, partner agents and customers) through a variety of channels.This is a Full-time, Exempt role.


  • Proactively develop and implement a strategic, integrated communications plan to help achieve a variety of business objectives and ensure consistency and appropriateness of messaging for all audiences.

  • Using available technology and subject matter experts, design and execute employee communications that provide information effectively, and create understanding and appreciation of the claims priorities and initiatives and how they support our strategy, programs and policies, and achieve business results.

  • Build and maintain relationships with members of the claims senior leadership team and leverage these relationships to develop the most effective communication strategies and initiatives possible.

  • Act as communications lead for all internal clients and develop and implement integrated communications plans for key initiatives.

  • Partner with Corporate Communications and Marketing Communications to assure that claims communications are on brand and in line with The Hanover's overall business communications strategies and programs.

  • Integrate the corporate culture and vision into the claims communications strategy.

  • Establish and track metrics for measuring the effectiveness of communications programs.

  • Drive improvement and innovation of communications programs and processes.

  • Manage cross-departmental communication projects which won't be limited to, but may include employee events, programs and initiatives, employee announcements, policy changes, etc.


  • A minimum of 5 years of communications experience (e.g., internal, external, corporate) Claims experience a plus.

  • B.S./B.A preferred. Degree in communications, journalism, or English preferred.

  • Proven strategic planning, consulting, writing and editing skills.

  • Strong interpersonal and relationship building skills. High level of emotional intelligence.

  • Proven experience delivering employee communication results and in strategizing, planning, managing and implementing programs.

  • Proven experience in developing and managing communications in support of large-scale projects and broad corporate initiatives.

  • Proven experience in strategizing, planning, managing and implementing communications programs on an organizational scale.

  • Demonstrated success in managing strategic communications working in a multi-functional, complex environment.

  • Articulate both orally and in writing.

  • Effective negotiation/relationship building skills to partner with other departments, divisions, and organizations to develop and maintain the communications strategy.

  • Ability to evaluate progress and results and recommends changes both big and small - in procedures as appropriate.Key success factors:

  • Communication for results

  • Expresses concepts (e.g. business, technical and other), ideas, feelings, opinions and conclusions, so that others understand or are persuaded to act. Creates an environment that encourages and values the opinions of others and promotes sharing of information and ideas. Promotes and encourages people to speak up.
  • Collaboration
  • Involves others to leverage additional knowledge or skills that lead to increased understanding. Obtains shared commitment to the improvement or success of an event or project.
  • Influencing others
  • Communicates ideas or positions in a persuasive manner that build support, agreement or commitment. Takes actions that directly or indirectly influence others to create buy-in, gain trust and motivate actions in others or win concessions without damaging relationships.
  • Relationship building
  • Understands the importance of developing and maintaining cooperative relationships with others at all levels of the organization by making others feel their concerns and contributions are important. Builds positive relationships with others to accomplish organizational goals.

EEO Statement:

"The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation, as a candidate for employment, please inform The Hanover Talent Acquisition office.

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Claims Communications Consultant

Expired Job

Hanover Insurance Group, Inc.