Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way.
Working under moderate oversight, leads a branch in performance of all claim handling related functions.
Essential Duties & Responsibilities:
Leads adjuster recruiting and hiring efforts.
Participates in training of various positions within the branch. Leads compliance and best practice reporting.
Fully responsible for technical proficiency of the branch work product, to include compliance with client service instructions and performance warranties.
Demonstrates a thorough understanding of corporate policies and procedures.
Uses various metric driven tools such as FOCUS, the Managers Tool Kit and Scoreboard to evaluate performance and identify problem areas in advance of them becoming service issues.
Takes ownership to resolve such issues.
Defines branch goals and communicate them throughout the branch.
Directly and actively engages with clients, Account Management, sales and other parties to continually refine the branches understanding of client requirements.
Motivates people to perform at the highest level.
Communicates with clients, carriers and brokers in a professional, positive and proactive manner.
Works collaboratively all internal departments.
High school diploma.
15 or more years related claim experience required.
At least 5 years of supervisory experience required.
Appropriately licensed and/or certified in all states in which claims are being handled.
Knowledge of all team member related functions.
Requires exceptional analytical and problem solving skills.
Ensures flawless and consistent execution of client service instructions and performance guarantees
Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.
U.S. Eligibility Requirements:
Interested candidates must submit an application and resume/CV online to be considered
Must be 18 years of age or older
Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Gallagher Bassett NZ Ltd