Claims Associate I - Mortgage Loan Servicing

Computershare Inc Tempe , AZ 85280

Posted 1 week ago

We have a unique opportunity for someone to contribute their talents and strengths as Claims Associate


At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our 12,000 people around the globe are entrepreneurial and innovative, serving 16,000 clients and customers with precision and reliability because they count on us to deliver, every time.

Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.

Founded in 1978, Computershare is renowned for its expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. Many of the world's leading organizations use us to streamline and maximize the value of relationships with their investors, employees, creditors and customers.

Computershare is represented in all major financial markets and has over 12,000 employees worldwide.


Across our global team, we see diversity as a source of strength. The more perspectives we have, the better equipped we'll be to meet the demands of our diverse global customer base. We want every person who joins out team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.


Our key values Certainty, Ingenuity and Advantage drive everything we do: you can count on us to deliver with precision and reliability, every time. We look beyond today's problems to find tomorrow's solutions, focusing on finding new and better way to unlock your competitive edge and help you achieve your business goals.


The individual is primarily responsible for submitting claims for loss or reimbursement. The individual will be responsible for reviewing outstanding principal balances, accumulated interest during default, escrow disbursements, corporate advances, and other pertinent fees/amounts incurred after default, and submitting these amounts for reimbursement. The individual may also be required to review origination and servicing documentation to include with claim submissions. The individual is responsible for ensuring that all claims and documentation are provided on time, completed accurately, and all claim requirements are met from submission through claim disposition. The individual will be required to adhere to strict deadlines, while also meeting all accuracy and production expectations set on a monthly basis. The individual will be expected to stay on top of changes in the industry and within the department in order to achieve the department goal expectations.

Primary Accountabilities

  • Prepare and file claims as assigned which includes but is not limited to researching and reading servicing notes from multiple mortgage servicing companies, accounting for all expenses incurred during default and eligibility of reimbursement, and reconciliation of funds sent or received.

  • Complete document/information requests for business partners.

  • Monitor claims to ensure all requirements are met until claim disposition

  • Work with internal and external lines of business, which includes SLS approved vendors

  • Monitor industry changes in the business climate

  • Request missing and track missing documents as needed

  • Other duties or tasks as assigned by management.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience


  • High school diploma or equivalent

Language Ability

Ability to read/analyze/interpret business periodicals/ journals/technical procedures/gov. regulations; write reports/business correspondence/procedure manuals; effectively present information/respond to questions from managers/clients/customers/public.

Mathematical Ability

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the environment is moderate

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.


  • A choice medical insurance plans designed to meet your needs

  • Dental & Vision insurance

  • Life & Disability insurance

  • Flexible spending and health savings accounts

  • Employee Stock Purchase Plan

  • Paid time off - You'll accrue 3 weeks your first year!

  • Nine Holidays

  • $1,000 Employee Referral Program

  • Wellness programs

  • Matching 401(k)

  • Tuition Reimbursement

  • Banking and investments plans

  • Rewards and recognition programs

  • Employee discounts for wellness, auto & homeowners insurance, wireless service and more

To learn more, visit us at

Your career is waiting.

Computershare is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.


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Claims Associate I - Mortgage Loan Servicing

Computershare Inc