Claims Assistant

About Us

At North Carolina Farm Bureau Insurance, we take pride in our strong, community-oriented roots that began right here in North Carolina. In 1953, our company was born out of the need to provide insurance coverage to our farmers and rural communities. Now, with local offices in each of the 100 counties, we provide services to all North Carolinians across the state. Here at NCFB we are a familiar face in the community with a service oriented mindset that truly sets us apart. Guided by our mission, we are deeply committed to both our neighbors and employees. Helping you is what we do best! If you are passionate about making a meaningful impact and value a people-centered culture, we invite you to join us!

About the Role

Our Claims Department provides outstanding individuals with the opportunity for an exciting and rewarding career. Resolving claims combines the excitement of investigations with the reward of helping people through difficult times.

As a Claims Assistant, you will play a crucial role in the efficiency of claims processing, managing administrative tasks, and maintaining claims files. You will support managers, examiners, and adjusters, ensuring smooth daily operations.

Education and Experience

High School diploma or equivalent preferred.

Preference given to applicants with extended education and/or training.

Preference will be given to candidates with relevant business experience.

Required Skills and Abilities

Present a professional and personable attitude and communicate effectively in stressful situations.

Possess strong written, verbal, and interpersonal communication skills.

Possess strong organizational skills and attention to detail.

Proficiency with computer operation and software, including Microsoft Office.

Must be reliable and capable of working independently as well with others.

Location and Commitments

Full-time office role.

Reports to our Greensboro District Claims Office:

420 Gallimore Dairy Rd, Greensboro, NC

.

All offers are contingent on a Background Check.

Responsibilities of the Role

Customer Service Duties:

Manage in-person client interactions, respond to emails, and provide telephone support.

Ensure that all calls and messages are routed to the appropriate team members.

Monitor the office email inbox for inquiries and requests.

Complete system entries and corrections that include financials, assignments, stop payments, loss reports, and additional tasks.

Support adjusters by providing instructions to insured individuals and claimants, ordering appraisals, and generating standard forms and letters, as needed or requested.

Mail and Document Processing:

Retrieve, process, and prepare mail received from various sources, including USPS, couriers, and electronic formats, for input and distribution.

Input documents into claim files through scanning, uploading, and other necessary tasks.

Route mail and index/task documents to their intended recipients while recognizing and prioritizing time-sensitive information and original documents.

Organize, store, and purge both paper and electronic documents/information according to established guidelines.

Perform general office duties including ordering supplies and maintaining and handling service calls for assigned office equipment.

Assist the Manager and Examiner in daily claims operations and cross train as needed.

This document is intended to outline the essential responsibilities of the position, and does not limit the tasks that may be assigned or amended by the supervisor.