Claims Assistant

Summary

The Central Employee Services Division within King County's Department of Human Resources (DHR) seeks customer-focused professionals for two Claims Assistant positions. We are a self-insured employer looking for motivated and eager individuals to work in our Workers' Compensation Claims unit. This recruitment will be used to fill two career service vacancies and to create an eligibility pool to fill additional career service vacancies that may occur within the next six months.

We are also filling two 12-month Term-Limited Temporary/ Special Duty Assignment vacancies. If you would also like to be considered for these benefits eligible temporary assignments, please submit a separate online application for job number 2024JM23100 Claims Assistants (Special Duty or TLT).

Reporting to the Claims Supervisor, the Claims Assistants will bring authentic empathy to their work in the Worker's Compensation Claims unit. In accordance with Washington State industrial insurance legal requirements and claims management standards of King County, a self-insured entity in Washington State, the County is responsible for self-administering its own Workers' Compensation program.

As one team, the Central Employee Services Division supports a thriving King County employment experience and provides integrated compensation, benefits, work/life well-being, safety, and retirement planning services.

Job Duties

Applying equity and social justice principles(ESJ) is a daily responsibility and a foundational expectation for all King County employees. This role will champion King County's deep commitment to ESJ by exemplifying shared values, behaviors, and practices in all aspects of the work.

• Open case files for incoming claims to ensure appropriate forms have been received and technical and legal requirements are met.
• Enter incident and claims data filed by King County employees and index incoming claim-related mail into the iComp claims management system.
• Perform phone coverage for central phone line; respond to billing inquiries and help injured employees understand their benefits and the status of their claims.
• Review, process, and adjust medical invoices.
• Create and update credentials for claim vendors in Excel.
• Generate and update forms utilizing Word and Adobe Acrobat Pro.
• Deliver excellent customer service to King County employees by managing and responding to employee inquiries via email and phone.
• Maintain and ensure confidentiality of sensitive claims information in all forms; written, verbal, and electronic.
• Other duties as assigned.

Experience, Qualifications, Knowledge, Skills

Minimum Qualifications

• Two (2) years of increasingly responsible administrative support responsibilities in claims management, employee benefits, or human resources OR an equivalent combination of education and experience which provides the applicant with the specific skills, knowledge, and ability to perform the work.

Other Qualifications

• Experience in a high-volume call working environment that is fast paced with time-sensitive deadlines.
• Strong interpersonal skills, to include the ability to work independently and as part of a team; ability to provide excellent customer service with discretion, patience, and professionalism.
• Demonstrate shared values and behaviors as related to equity and social justice principles and practices.
• Manage multiple and shifting priorities to meet deadlines, while working under pressure and considering broad impacts to meet customer service expectations and regulatory deadlines.
• Excellent oral and written communication skills, and the ability to communicate with diverse individuals at all levels, both internally and externally.
• Intermediate level proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams, and OneNote), Adobe Acrobat, and demonstrated ability to quickly learn new technology tools.
• Ability to enter and review alphanumeric and numeric data entries with accuracy and high attention to detail.
• Experience and ability to prepare, format, proofread, and edit documents including Adobe forms.
• Experience and demonstrated ability to work effectively and collaboratively with individuals from diverse backgrounds, to include sensitivity to and knowledge of various ethnic, cultural, and socioeconomic backgrounds.

Desirable Qualifications

• Experience using iComp or similar claims management systems.
• Experience working with public sector employees.

Physical Requirements

• Ability to move and lift up to 25 lbs.

Other Position Information

These positions are non-exempt from the provisions of the Fair Labor Standards Act and therefore overtime eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek, normally 8:00 a.m.-5:00 p.m., Monday through Friday. These positions are represented by Local 117: International Brotherhood of Teamsters - Professional & Technical and Administrative Employees and are classified as Claims Assistant (class code 2330100).

Teleworking Requirement

The successful candidates will be expected to work onsite 5 days per week until they have passed their initial probationary period. Once approved by their manager, the Claims Assistants may work a hybrid schedule with at least three days a week onsite. King County employees must reside in Washington State and within a reasonable distance to worksites to respond to workplace reporting requirements.

Employees will be provided with a County issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

For more information, contact:

Jen Montoya, Senior HR Analyst at Jen.Montoya@kingcounty.gov

Supplemental Information

Who May Apply

This recruitment is open to King County employees and the public and will be used to fill two career service positions and to create an eligibility pool to fill additional career service vacancies that may occur within the next six months. To be considered for this position, complete and submit an online application at www.kingcounty.gov/jobs, including the supplemental questions.

Applications will be reviewed as received, and they will be screened for clarity, completeness, and competitiveness. The employment history should go back at least 10 years if you have 10 years of employment, or more to include all relevant experience. Resumes will not be accepted in lieu of a completed application. All relevant experience must be included in the application. The most competitive candidates may be invited to participate in a series of interviews.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01

Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? Do you possess the skills and abilities to qualify for this position?

• Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
• No.

02

If you answered yes to the questions above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

03

How many years of experience do you have providing administrative support responsibilities in claims management, employee benefits, or human resources?

• None
• Less than one year
• At least one year but less than two years
• At least two years but less than three years
• More than three years

04

Please indicate which areas you have experience providing administrative support responsibilities in:

• Claims management
• Employee benefits
• Human Resources
• Other
• None of the above

05

Which employer did you obtain this experience to question #4? If no experience, type in "N/A".

06

Please indicate the software in which you have experience and demonstrated intermediate level proficiency. Check all that apply:

• MS Word
• MS Excel
• MS Outlook
• MS Teams
• MS OneNote
• Adobe Acrobat
• None of the above

07

Please indicate the desirable qualifications you have experience in:

• Experience using iComp or similar claims management systems.
• Experience working with public sector employees.
• None of the above

Required Question

Agency King County

Address King Street Center

201 South Jackson Street

Seattle, Washington, 98104

Phone 206-477-3404

Website http://www.kingcounty.gov/