Claims Assistant I

Job Description The Claims Assistant I is responsible for providing customer service and support to the Claims Organization. The selected candidate must live within a commutable distance (approximately 50 miles) to Citizens Jacksonville, FL office.

This is a full-time, onsite position. ESSENTIAL FUNCTIONS: Models ethical behavior and executes job responsibilities in accordance with Citizens core values, ethics, and information protection policies.

Provides claims and litigation related support to the Claims Organization and its special handling units. Provides Customer Service to various internal and external business partners. Conducts research and data input utilizing the appropriate claim systems.

Acts as a liaison to other business support units to assist with Customer claim related requests. Performs tasks, projects and training as assigned. Provides cross functional team support as needed, to include the execution of the business unit catastrophe plan REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Proficient in Microsoft Word, Excel, Outlook and Internet based programs. Experience with imaging related applications. Experience utilizing network folders/drives for compilation of documents Multi-task in fast-paced environment.

Communicate effectively and professionally, in written and verbal form. Identify discrepancies, accuracy and attention to detail. Organize and coordinate assignments in a prioritized manner.

Work independently and efficiently. REQUIRED EDUCATION AND EXPERIENCE: High School Diploma | GED AND 1 or more years of customer service, insurance related, clerical or administrative experience.

PREFERRED QUALIFICATIONS: Associate Degree Two (2) or more years of customer service, insurance related, clerical or administrative experience. Percentage of time is accountable for transactional, day to day operational support: 90% Percentage of time is accountable for short term operational goals: 10% Physical Requirements Continuous:

Stationary Position, Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess Frequent: Move, Traverse, Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position, Move, Transport, Position, Put, Install, Remove, Kneel and lift (10 lbs) Occasional: Position self (to),Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess, Travel Required to work for extended periods of time to include after standard business hours in addition to weekends and holidays during catastrophe response, or as needed.

Citizens is Proud to Be an Equal Opportunity Employer Visa sponsorship is not available for this position Relocation Assistance is not available for this position LI-Onsite LI-VS1 About Us Searching for a place to make your mark? Every great team depends on the individual contributions of its members - the skills, talents, and the passion that each team member brings. At Citizens, we're building a workforce of top achievers committed to our company's mission and vision.

Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance. Citizens' mission is to serve the people of Florida as the state's insurer of last resort, and as an innovative thought leader focused on promoting a healthy property insurance market. We stand proudly by our values of being Committed, Accountable, Responsive and Empowered.

At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us About the Team We offer unlimited career potential, excellent training and development opportunities, and a structured Career Development program to explore future roles of interest while growing and developing in your existing role. Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, Vacation and Sick Time, EAP, Tuition Reimbursement, Community Service and much more •Retirement savings plan with a generous company match •Medical, dental and vision coverage •Company Paid employee basic life insurance and short-term disability. •Generous paid time off: vacation, sick and holiday leave •Employee Assistance and Wellness Programs •Tuition reimbursement •Professional and leadership development opportunities •Company Paid Parking •Employee recognition programs •Relocation assistance (where applicable) •Community and volunteering opportunities •Casual dress Citizens is proud to be an Equal Opportunity Employer.