Claims Assistant

Claims Assistant Opportunity

Have you or a family member ever had the chance to do a study abroad program? Has the fear of that opportunity not being safe ever crept in? What if you were traveling to Italy and a family member broke their arm? Would you know what to do in that situation?

Our company provides travel risk management for opportunities such as study abroad programs and a travel assistance service to help people every day through all kinds of situations. Are you looking for a company that does work that matters? Do you have strong business skills? This could be the perfect opportunity for you!

We have an exciting opportunity for a Claims Assistant in our Salem, NH office 4 days a week. This position will report to the Specialty Claims Supervisor. As a successful Claims Assistant, you will be responsible for supporting the day-to-day tasks and activities of the TPA(third party administrator) group within the claims team. You will primarily focus on managing the TPA claims mailbox, answering claimant queries, providing timely follow-ups, receiving/filing claims and sending claims acknowledgements. This role will incorporate all aspects of claims handling by recording, tracking, and processing member, client, and vendor invoices regarding reimbursement for services On Call provides.

Environment

You will receive training and support to ensure your success in the new role. The Claims team offers an environment filled with collaboration and unity as we work together as a team. From department potlucks to exciting engagement opportunities like barbecues and indoor putt-putt, our office has opportunities to participate in more than just your work and to enjoy time with your team!

Key Responsibilities:

• Conduct claimant communication professionally with compassion while sharing claim specific information.

• Read and interpret insurance policy documentation required and follow procedures and guidelines to manage claimant relations.

• Maintain timely communication and collaboration with the claims team and other departments within the company and participate in team learning opportunities and cross-training.

• Inbound/outbound phone calls to claimants while acting in the best interests of On Call.

• Participate and assist in claims related administrative tasks including data entry, monthly account reconciliations, client reporting requirements, quality checks and documentation requirements.

• Perform multiple high priority tasks accurately and provide timely updates. Set up and maintain a diary of follow-up and deadline dates.

• Provide ad hoc information as requested to support TPA claim adjusters for processing and/or special projects.

Position Knowledge, Skills, and Requirements:

• Strong understanding of using Email programs like Outlook and basic understanding of software applications and web browsers.

• Ability to manage multiple tasks simultaneously.

• Experience using Microsoft Office package (Excel, Access, PowerPoint, Word)

For more than two decades, On Call International, a leading provider of travel risk management and travel assistance services, has helped millions of people with their travel problems, big and small. From serious medical and security emergencies, to lost passports and missing luggage, On Call is dedicated to our mission of helping travelers every day-and now YOU have a unique opportunity to help us carry out this mission!

Tokio Marine HCC Group of companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of Companies is an equal-opportunity employer.

Please visit www.tmhcc.com for more information about our companies.

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