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Claims Assistant

Expired Job

Department Of Veterans Affairs Milwaukee , WI 53201

Posted 4 months ago

  • Videos

  • Duties

HelpDuties Summary

The Claims Assistant works as a member of a Veterans Service Center team in the Veterans Affairs Regional Office, Milwaukee, WI. The Claims Assistant is responsible for the care and maintenance of the claims folder and insures that all pertinent records and document are preserved and are neatly and orderly filed in chronological order.

As a Claims Assistant for the Veteran Benefits Administration you will:

Learn more about this agency


  • Ability to read and apply manuals, regulations, directives, guidelines, and procedures.

  • Serve as the primary contact for the veteran, his representative or advocate for compensation and pension claims.

  • Work as a member of the Intake Processing Center Team in the Veterans Service Center.

  • Explain Veterans benefit programs and entitlement criteria to veterans, dependents and others.

  • Screen initial claims for benefits.

  • Analyze claim documents and determine if disposition of claim and control action has been appropriately identified.

  • Evaluate all facts and evidence and apply pertinent laws, precedents and regulations to determine entitlement or development needed.

  • Utilize VA systems to prepare correspondence to Veterans and claimants.

  • Establish and maintain veteran's claims folders.

  • Create and update control actions.

  • Perform other duties as assigned.

Travel Required

Not required

Supervisory status


Promotion Potential

  • Job family (Series)
    0998 Claims Assistance And Examining

  • Requirements

HelpRequirements Conditions of Employment

  • You must be a U.S. citizen to apply for this job.

  • Selectees are subject to a background/suitability investigation.

  • Selective Service registration is required for males born after 12/31/1959.

  • A probationary period may be required for employees and supervisors.


To qualify for this position, applicants must meet all requirements by 09/25/2018.

To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-04) in the normal line of progression for the occupation in the organization.

Specialized experience is defined as work that involves:

(1) Experience in the preparation of claims for benefits; procurement of relevant evidence;

(2) Ability to control electronically and maintain pertinent files and documents in the claims process; and

(3) Experience in which the applicant showed evidence of a working knowledge of the claims processing; and prepared the individual to successfully deal with clients from many backgrounds.

Or applicants may substitute education for the experience required for the GS -05 Level, with successful completion of four (4) years (120 semester hours) of education above the high school level from an accredited business, secretarial or technical school, junior college, college or university.

Or applicants may also combine education and experience to qualify: To calculate, first identify the percentage of required education you have earned; (only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement). One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. Identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify.

Note: It is the applicant's responsibility to provide documentation or proof that he or she has met the applicable educational requirements for substitution. Applications submitted without the required supporting documents will not be accepted. An unofficial transcript; statement from the institution's registrar, dean, or other appropriate official; or equivalent documentation is acceptable at the time of application. Education submitted must be appropriately accredited by an accredited body recognized by the Secretary of the U.S. Department of Education. For additional information, refer to the U.S. Department of Education web site at

Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Only education or a degree recognized by the U.S. Department of Education from an accredited college, university, school, or institution may be used to qualify for Federal employment. You can verify your education here. If you are using foreign education to meet qualification requirements, you must include a Certificate of Foreign Equivalency with your transcript(s) in order to receive credit for that education.

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Claims Assistant

Expired Job

Department Of Veterans Affairs