Claims Assistant

Crico Boston , MA 02215

Posted 4 days ago

We are seeking a proactive, detail orientated, and organized Claims Assistant to join our team. This role will play a key role in supporting the operational success of the Claims department from a administrative standpoint. This role reports directly to the Vice President of Claims.


  • Draft and proofread correspondence related to handling of new Claim files and updates to existing files, including communication with: insured providers and institutional contacts, claimants, defense attorneys, claimant/plaintiff attorneys; communications include sensitive information
  • Distribute correspondence received electronically within Claims department electronic filing system
  • Verify accuracy of contact information and other data in claim files and for correspondence, working with claim handling staff, management, reaching out to claimants, attorneys and other involved parties
  • Draft and proofread internal claim file reports
  • Perform other related duties as required by position
  • Provide backup for processing of medical records, as needed
  • Provide backup for regulatory reporting tasks, as needed
  • Provide backup support for other clerical roles and supervisor/manager as needed
  • Assist in scheduling and coordinating meetings for Claims staff
  • Perform other duties, as required


  • HS diploma or general education degree (GED) required, some college preffered
  • 1-3 year of experience required
  • Proficiency in Microsoft Office applications required
  • Excellent attention to detail required
  • Professional attitude and demeanor required
  • Attention to deadlines and timely processing of tasks
  • Ability to thrive and prioritize in an environment with many ongoing responsibilities and interruptions
  • Ability to work independently, manage large workload
  • As of September 15th, 2021, as a condition of employment, all CRICO employees are required to be vaccinated, and must produce proof of vaccination
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Claims Assistant