Claims Assistant

Amtrust Financial Services, Inc. Salt Lake City , UT 84101

Posted 2 months ago


The Claim Assistant I has demonstrated knowledge all aspects of the LOB Claims support and exhibits capabilities of learning additional tasks and responsibilities. The Claim Assistant II will provide assistance to Claim Adjusters by performing a variety of support services. The position has some oversight by the supervisor to support the Claim Assistant II. The Claim Assistant II maintains a solid understanding of AmTrust's mission, vision, and values. Upholds the standards of the AmTrust and Claims organization.


  • Performs general maintenance /data entry in the claim files

  • Assists adjusters in contacting insureds or other involved persons to obtain missing or incomplete information

  • Performs financial activities to include, but not limited to, issuing payments, request for stop pays, voids and check copies

  • Receives and/or returns telephone calls and emails as directed by claims adjuster

  • Generate letters from system/templates

  • Complete state forms, other jurisdictional requirements and EDI, where applicable

  • Request file copies for various services to include, but not limited to, medical, legal, recovery and subpoena responses

  • Coordinate and handle mailing requests to include, but not limited to, standard, overnights and certified/return receipts

  • Submit referrals for various services

  • Assign losses

  • Maintain various reports/logs

  • Keeps current with market trends and demands.

  • Performs other functionally related duties as assigned.



  • High school diploma

  • Experience working in a customer service based position

  • Strong understanding of business technology and MS Office

  • Ability to take direction and make sound business decisions

  • Self-motivated and detail oriented

  • Ability to adapt to a changing environment

  • Professional telephone demeanor and strong oral and written communication skills

  • Ability to work well under pressure and multi-task in a fast-paced environment

  • Ability to work in a team environment


  • Some college

  • Some knowledge of claim procedures and policies

  • Experience in a claims department or related experience

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Claims Assistant

Sedgwick Claims Management Services, Inc.

Posted 9 months ago

VIEW JOBS 5/6/2021 12:00:00 AM 2021-08-04T00:00 The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option. Claims Assistant IF YOU CARE, THERE'S A PLACE FOR YOU HERE For a career path that is both challenging and rewarding, join Sedgwick's talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets-their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others. PRIMARY PURPOSE: To provide support to the claims staff and to perform other office tasks depending on the client program. ESSENTIAL FUNCTIONS and RESPONSIBILITIES * Sets up and enters new claims into claims management system. * Inputs and reviews notes/diaries in claims management system as instructed. * Processes payments. * Processes mail; handles filing, faxing and photocopying. * Reviews, prepares, creates, and/or sends letters, reports, and forms. * Answers and initiates telephone calls, sets up medical appointments, and may provide customer service as required. * Other activities/projects as assigned including the preparation and distribution of computer reports. ADDITIONAL FUNCTIONS and RESPONSIBILITIES * Performs other duties as assigned. * Supports the organization's quality program(s). QUALIFICATIONS Education & Licensing High school diploma or GED required. Experience Six (6) months of clerical or customer service experience or equivalent combination of education and experience required. Skills & Knowledge * Excellent oral and written communication * PC literate, including Microsoft Office products * Strong organizational skills * Ability to work in a team environment * Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking NOTE: Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. Sedgwick Claims Management Services, Inc. Salt Lake City UT

Claims Assistant

Amtrust Financial Services, Inc.