The Claim Assistant I has demonstrated knowledge all aspects of the LOB Claims support and exhibits capabilities of learning additional tasks and responsibilities. The Claim Assistant II will provide assistance to Claim Adjusters by performing a variety of support services. The position has some oversight by the supervisor to support the Claim Assistant II. The Claim Assistant II maintains a solid understanding of AmTrust's mission, vision, and values. Upholds the standards of the AmTrust and Claims organization.
Performs general maintenance /data entry in the claim files
Assists adjusters in contacting insureds or other involved persons to obtain missing or incomplete information
Performs financial activities to include, but not limited to, issuing payments, request for stop pays, voids and check copies
Receives and/or returns telephone calls and emails as directed by claims adjuster
Generate letters from system/templates
Complete state forms, other jurisdictional requirements and EDI, where applicable
Request file copies for various services to include, but not limited to, medical, legal, recovery and subpoena responses
Coordinate and handle mailing requests to include, but not limited to, standard, overnights and certified/return receipts
Submit referrals for various services
Maintain various reports/logs
Keeps current with market trends and demands.
Performs other functionally related duties as assigned.
High school diploma
Experience working in a customer service based position
Strong understanding of business technology and MS Office
Ability to take direction and make sound business decisions
Self-motivated and detail oriented
Ability to adapt to a changing environment
Professional telephone demeanor and strong oral and written communication skills
Ability to work well under pressure and multi-task in a fast-paced environment
Ability to work in a team environment
Some knowledge of claim procedures and policies
Experience in a claims department or related experience
What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.
This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.
Amtrust Financial Services, Inc.