Claims Analyst

Division: Turner Surety & Insurance Brokerage

Project Location(s): Dallas, TX 75202 USA

Minimum Years Experience: 4 Travel Involved: 20-30% Job Type: RegularJob Classification: ExperiencedEducation:Bachelors DegreeJob Family:Insurance and ClaimsCompensation:Salaried Exempt

Position Description: Expedite and oversee administrative process of clients' insured claims as assigned within region, including but not limited to general liability, builders' risk, professional liability, pollution, and auto liability claims.

Essential Duties & Key Responsibilities:

• As directed by Claims Manager, report claims in timely manner to applicable insurance carriers, and gather pertinent documentation.

• Facilitate process for insured claims as assigned within region and as assigned by Claims Manager, until claim is settled and closed.

• As directed by Claims Manager, coordinate with Operations, Safety, and/or Legal teams to ensure initial investigation is conducted and documented via written report; coordinate third-party incident investigator, as necessary.

• Participate in crisis response team activities within assigned region and assigned clients.

• Ensure claims carriers initiate claims process and assign Claims Specialist in timely fashion.

• Create, maintain, and collect files for claims records and documentation, and update Claims Management System.

• Understand and grasp differences of claim types.

• Facilitate flow of documentation and/or claim submission from client to carrier, per standard operating procedures for each claim type.

• Ensure standard operating procedures are followed by insurance carrier to issue prompt payments to relevant party/parties.

• Analyze loss data for claim settlement and reserves; make recommendations to Claims Manager.

• Prepare periodic claim reports (e.g., Loss or Benchmark) as directed using data management systems.

• Oversee settlement of claims up to permitted settlement authority, escalate to Claims Manager as needed.

• Participate in litigation oversight, strategy, and direction with clients' leadership and Legal department for assigned claims, as needed.

• Understand legal strategy and documents produced for litigation and mediation statements for assigned claims.

• Attend trials, mediations, and arbitrations for assigned claims, as required.

• Participate in and advise on clients' safety, environmental, operations, and/or legal meetings.

• May manage other Claims Analysts and Claims Coordinators. Deliver timely performance feedback to Claims team and execute and/or contribute to performance appraisals during annual performance cycle.

• Other activities, duties, and responsibilities as assigned.

Qualifications:

• Bachelor's Degree from accredited program in Business, Insurance, Risk Management, or related degree, and minimum of 4 years of experience, or equivalent combination of education, training, and/or experience

• Construction industry or related risk management experience, highly preferred

• Knowledge of claims processes (e.g., general liability, builders' risk, professional liability, pollution, and auto liability)

• Knowledge of client contracts, insurance policies, claims documents, and related practices

• Familiar with and able to research State and local jurisdiction insurance and claims regulations

• OSHA (Occupational Safety and Health Act) knowledge and experience desired

• OSHA 30-hour certification, a plus

• Process and critical thinking skills with sound judgement decision-making

• Analytical and adept at processing and breaking down data into actionable information

• Self-starter with project management skills and capable of managing concurrent complex projects and tasks successfully to completion

• Interpersonal skills with ability to work across organizational levels, both internal and external

• Professional written and verbal communication, and effective presentation skills

• Proficient computer skills and Microsoft suite of applications

• Limited travel: travel modes include air, train, vehicle

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to be mobile, and the employee occasionally travels both short and long distances via a variety of conveyances. The employee may occasionally perform work on-site at construction work sites, office locations, and/or off-site venues. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in an office and/or remote setting. The noise in the work environment is usually quiet to moderate in an office setting. While performing the duties of this job, the employee may occasionally work at construction work sites where the employee is exposed to moving mechanical parts, high precarious places, fumes or airborne particles, outside weather conditions, and risk of electrical shock. The noise in the work environment is usually moderate to loud. The employee is required to work in compliance with company safety policies, procedures, and applicable laws.

Turner Surety and Insurance Brokerage, Inc. is an Equal Opportunity Employer

Turner is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.