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Claims Analyst

Expired Job

Spectrum Saint Louis , MO 63150

Posted 4 months ago

JOB TITLE: Claims Analyst


This position is responsible for helping oversee the administration of Charter's claims management program (general liability, auto liability and/or workers' compensation). The Claims Analyst will assist in mitigating company's risk by formulating, developing, reviewing and coordinating claims related activities in conjunction with internal and external partners.


Actively and consistently support all efforts to simplify and enhance the customer experience

Work with the Third Party Administrator (TPA) claims adjusters and Risk Management team to ensure proper and efficient handling of claims in a multi-state environment; Charter operates in 41 states

Help achieve equitable, cost efficient case resolution by optimizing company resources for most favorable outcomes, timely resolution of cases, and appropriate use of medical and investigation resources

Provide reserve and settlement authority to TPA within designated limits, escalating all appropriate matters as required

Work closely with internal and external partners to assess potential liability and assist in resolution while coordinating with Charter stakeholders as part of the claims management process to ensure the proper processes are followed

Secure information and evidence from the operating business units regarding liability and/or workers' compensation claims

Review and assess subrogation potential of all claims

Attend or arrange for representation at trials or claims mediations, as needed

Participate in claim audits of Third Party Administrators

Coordinate and participate in claim reviews for all operating business units

Monitor and report injury trends and assist developing appropriate interventions for illness/injury awareness, detection, prevention and early treatment

Pursue appropriate educational opportunities to maintain professional competence and certification requirements

Assist in special projects as directed by the Risk Management team

Travel as needed, although expected to be minimal

Performs other duties as requested


Skills/Abilities and Knowledge

Ability to analyze and interpret large volumes of data

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to communicate with all levels of management and company personnel, as well as attorneys

Ability to investigate and make liability determinations

Ability to maintain confidentiality

Ability to make decisions and solve problems while working under pressure

Ability to manage multiple projects at one time

Ability to negotiate

Ability to prioritize and organize effectively

Ability to show judgment and initiative and to accomplish job duties

Ability to use personal computer and software applications (i.e. word processing, spreadsheets)

Ability to work independently

Knowledge of subrogation, litigation and general law

Knowledge of office procedures and the operation of standard office equipment

Proficient in Microsoft Office products


Bachelor's degree in Business or related field or equivalent experience

ARM, AIC or equivalent designation

Related Work Experience

Property and Casualty Adjuster experience 3-5 years

Liability Claims Representative experience 3-5 years

Workers' Compensation Analyst experience in a TPA 3-5 years

or corporate environment; multi-state experience a plus

Certifications and/or Licenses (preferred)

Property and Casualty Claims Handling

Arson and Fraud Investigation

Liability Investigation


Office Environment

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Business Unit: Corporate

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Claims Analyst

Expired Job