Proactively monitors and surveils claims, acting as a liaison between clients, Burns & Wilcox production teams, and carriers.
Facilitates claims processing between insureds, retailers, and claims examiners; reviews claim status, action plans, and reserves and facilitates communication to necessary stakeholders.
Reviews claims subject to dispute or delay and establishes a plan of action to achieve a fair claim resolution.
Provides claims guidance to Burns & Wilcox underwriters and office leaders.
Assists with the preparation of claims training materials and facilitates training sessions for broker/agent clients and Burns & Wilcox associates.
Effectively interacts with retailers and exhibits excellent customer service.
Actively researches and obtains claims data from carriers and consults with adjusters as appropriate while advocating for a prompt and fair outcome for clients.
Provides special attention for large and complex claims (typically those over $100,000).
Explains insurance policy clauses to clients for clarity and understanding.
Attends and facilitates client meetings and claim reviews virtually and in-person, as appropriate.
Negotiates for changes in coverage position in consideration of a fair claim outcome where strategically desirable.
Bachelor's degree in relevant field.
Five or more years of claims experience in an insurance company, TPA or brokerage environment
Claims experience in Personal, Commercial, and/or Professional lines insurance
Insurance designations and commitment to ongoing insurance education preferred
Experience managing client relationships
Exemplary customer service and able to work in a fast paced demanding environment
Excellent verbal and written communication skills
Ability to work independently and in a team environment to identify and resolve problems
Organized, focused, with a structured system to meet deadlines
Proficient in Microsoft Office (Word, Excel, and PowerPoint)
Competitive base compensation
Health benefits & 401K with employer match
Paid vacation, sick time, and holidays
Employer paid professional development, including continuing insurance education courses, designations, certification, and licenses
Access to Kaufman Institute, H.W. Kaufman Group's corporate university
About Our Company
Burns & Wilcox, the flagship organization of H.W. Kaufman Group, is North America's leading wholesale insurance broker and underwriting manager. Bur
Kaufman Financial Group