A Claim representative responds to notifications of discrepancies reported by customers. Notifications are in regards to product discrepancies. It is the role of the Claim representative to act as mediator between the outside parties and internal personnel to resolve this issue. The position is a high volume, fast-paced environment needing extreme attention to detail.
Excellent phone, computer, organizational and multi-tasking skills
1-2 years customer service experiences with the ability to problem solve.
Basic to Intermediate Excel skills are required.
Bachelor's or Associate Degree in Animal Science, Accounting, Business or related field preferred.
Duties and Responsibilities:
Work closely with sales, plant personnel, customer service, customers.
Communicate information to plants and customers.
Answer calls and respond to emails on any discrepancies in a timely manner.
Maintain all claim data in excel.
Forward information from customers to our plants for review and approval.
Enter approved claims in SAP.
Supply the customer the completed claim number.
Work with Pilgrims staff to resolve the claims reported.
Follow all Standard Operational Procedures to ensure claims are processed in a timely manner and according to approvals submitted.
Assist co-workers when needed
No travel required.