Claims Adjuster Trainee

Progressive Montgomery , AL 36101

Posted 2 months ago

Join one of FORTUNE's 100 Best Companies to Work For!

As a claims adjuster trainee, you'll learn how to help customers get back on the road after an accident. This is not a field position which means you'll be building relationships with customers over the phone. In a fast-paced environment, you'll learn how to resolve a heavy case load of claims efficiently while managing the claims process from start to finish. You'll have the support of a collaborative team and ongoing coaching from leaders. We'll also teach you the insurance stuff - providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

Starting your role from home, you'll be provided virtual training and onboarding. You'll eventually transition into a hybrid in-office schedule where work from home days are possible, when it's safe to return to the office, and masks and social distancing are a thing of the past.

Duties & responsibilities (upon completion of training)

  • Determine liability (who's at fault for the damages)

  • Interview customers, claimants, and witnesses

  • Partner with appraisers/estimators to manage vehicle repairs

  • Negotiate with customers and other insurance carriers

Must-have qualifications

  • Bachelor's degree or a combined total of five years of work experience and/or college education

  • Work or educational experience must include:

  • Making decisions

  • Solving problems

  • Planning, prioritizing and organizing

  • Effectively communicating verbally and in writing

  • Customer service

  • Valid driver's license

Schedule: Monday through Friday 8a-5p with rotating Saturdays


  • For the first few months your pay rate will be $22.88/hour. Once you complete training and pass any necessary testing requirements, your pay will be $47,600/year.

  • Gainshare bonus up to 16% of your eligible earnings based on company performance.

  • An additional 10% when you work evening or weekend hours.


  • 401(k) with dollar-for-dollar company match up to 6%

  • Medical, dental & vision, including free preventative care

  • Wellness & mental health programs

  • Health care flexible spending accounts, health savings accounts, & life insurance

  • Paid time off

  • Paid & unpaid sick leave where applicable, as well as short & long-term disability

  • Parental & family leave; military leave & pay

  • Diverse, inclusive & welcoming culture with Employee Resource Groups

  • Career development & tuition assistance

Equal Opportunity Employer

2021 FORTUNE Media IP Limited. All rights reserved. Used under license.

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