Claims Adjuster Trainee, I, II

Job Description

Ideal candidate will be located in Winston-Salem or Charlotte, NC area. The Trainee role will be an in-office opportunity.

Primary Purpose:

Studies and successfully completes the Claims Training Program including but not limited to company orientation, company prepared training programs, outside courses as deemed appropriate, and on-the-job training. There is close supervisory review of ongoing progress and results of work. Trainee will complete testing and evaluation as part of the trainee program.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Learn to handle most aspects of auto claims

• Develop a basic understanding of the content of policies written by the company

• Develop a basic understanding of the insurance industry and the organizational relationships of the company

• Develop a basic understanding of the functions of other departments, such as Policy Ops and Marketing

• Learn how to determine subrogation or fraud potential and how to handle

• Develop a basic understanding of systems and technology used within the company

• Identify customer needs and works to meet those needs using appropriate customer service skills

• Perform other projects and assignments as directed

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree or in-lieu of degree equivalent education, training and work-related experience

• Successfully completes Claim Representative trainee program

• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Obtaining/Maintaining appropriate licensing or educational requirements

• Learn customer service and time management skills through training classes as part of the trainee program

• Learn to recognize and identify all body parts of a vehicle and/or understanding other potential property damage

• Develop understanding of claim policies & procedures; refers questions to supervisor

• Learn to interpret and