Claims Adjuster - Marine Cargo

About Parsyl

Parsyl is a data-powered insurance and risk management provider for essential supply chains in food and health. Parsyl's purpose is to help customers navigate modern risks in a rapidly changing world and guide them towards more resilient and sustainable outcomes.

Parsyl has won several awards for its innovation and leadership, including:

• The US Department of State ACE Award for Sustainable Supply Chain Leadership
• European Risk Management Award for Claims Innovation of the Year
• Top Workplace Awards from both BuiltIn and The Denver Post

What You Bring to Parsyl

As a Claims Adjuster, you will be responsible for supporting clients and delivering Parsyl’s best-in-class customer journey. You will support clients from First Notice of Loss (FNOL) until settlement, as well as supporting recovery and subrogation efforts. The role requires cross-collaboration across Parsyl's teams, from Data Science to Finance. Strong candidates for this position are excellent communicators both verbally and in writing, extremely meticulous, process-oriented, and inquisitive. A customer-focused mindset is crucial.

The Claims Adjuster will report to the Head of Claims. This role can be based from a remote, home-office, with a preference for candidates either in Denver, CO or along the US East Coast.

In this role, you will lead on:

• Cargo and Logistics Claims
• Customer Service: Deliver best-in-class service to customers from FNOL to file closure.
• Claims Handling: Investigate, adjust, and settle cargo and logistics claims.
• Recovery and Subrogation: Support recovery, subrogation, and salvage operations.
• Client Engagement: Have the opportunity to represent Parsyl in broker and client engagement.
• Claims Management: Lead claim management and act as the principal contact throughout the life cycle of a claim.
• Network Management: Manage a network of Third-Party Administrators (TPAs), surveyors, and lawyers.
• Internal Process Optimization
• Process Refinement: Analyze, refine, and iterate on internal processes to improve efficiency and ensure accuracy.
• Reporting: Prepare monthly reports for internal and external audiences.
• Trend Analysis: Work closely with the Partnerships and Data teams to identify developing claims trends.

Requirements

Parsyl is committed to cultivating a diverse pool of candidates interested in joining a mission-driven company. We are building an inclusive team at Parsyl that welcomes different perspectives and creative ideas in order to best achieve our mission of ending the days of "ship and pray" and serving our customers.

What we're looking for:

• Experience and Expertise: At least two years of experience handling complex claims.
• Strong Communicators: Excellent written and verbal communication skills; comfortable with picking up the phone and calling stakeholders to get answers to questions.
• Organizational Skills: Demonstrated strong time management and organizational skills. Ability to quickly learn and problem-solve with a passion for reducing operational inefficiencies and pain points.
• Collaborative Orientation: Willingness to dig deep and ask questions to ensure a thorough understanding of complex risks. Ability to work well with others in a supportive team environment.

It's a bonus if you also have:

• Additional language skills, including Spanish.
• Experience specifically in marine cargo claims.
• Previous experience working with an insurtech.

Benefits

Market competitive salary with an anticipated base compensation range of $65,000-$90,000. Actual salaries will vary depending on a candidate’s experience, qualifications, and skills.

Additional Financial Benefits include:

• Stock options
• 401(k) including company match

Health and Wellness Benefits include:

• Medical, dental, and vision insurance effective on your start date (100% of medical, dental, and vision premiums for employees and 75% of premiums for dependents based on a solid, mid-tier plan)
• Six weeks of fully paid leave family and/or medical leave
• Monthly wellness benefit of $100 per month

Time-off and Vacation Benefits include:

• Unlimited vacation policy
• Company Breaks - quarterly mental health days, summer and winter breaks
• Paid sabbatical program

Additional Work Environment Benefits include:

• Significant career growth opportunities and continuing education stipend
• Commuter benefit of $100 per month for public transportation or parking costs
• Home office set-up stipend of up to $1000