Claims Adjuster Field, West Palm Beach FL

American Strategic Insurance West Palm Beach , FL 33409

Posted 3 months ago

Field Claims Adjuster

Note to current employees: Ensure you coordinate with your team lead prior to applying for this position. We may use additional sources for validating qualifications, (e.g., performance evals, leader input).

American Strategic Insurance is a leading writer of Property and Casualty products. ASI offers Personal Lines Property products in over 40 states, and is currently in the process of expanding nationally.

ASI is ranked a top employer in Florida, and in Tampa Bay, for many years. ASI is an independently-managed insurance company that is a member of the Progressive group of companies.

Prior to accepting a position at ASI, candidates must consent to pre-employment background check. Any offer of employment extended is contingent upon the results of the background check.

Department:

Claims

Territory:

West Palm Beach

Insurance Discipline:

Property and Casualty

Job Duration:

Full Time

FLSA Status:

Exempted

Job Purpose

Ensures claims are fairly and accurately investigated and evaluated in accordance with established timelines, customer service standards, and quality standards. Responsible for coverage and damages analysis of property claims, which includes the ability to negotiate and complete settlements fairly and equitably with all parties.

Essential Job Functions

Travels throughout field areas to inspect risks and assess damage.

Determines insurance coverage.

Examines and appropriately interprets insureds policies, forms in force, and other records.

Interviews, telephones, and corresponds with insureds and other parties.

Scopes, approves, and adjusts estimates of damage, as well as determines loss amounts. Uses estimating software to produce accurate scopes of damage.

Determines extent of company's liability.

Interviews, telephones, or corresponds with insureds and witnesses.

Uses varying methods of investigation, including taking recorded statements, inspecting property damage, and reviewing documents.

Identifies and communicates potential underwriting concerns.

Estimates cost of repair, replacement, or compensation.

Sets appropriate case reserves; revises case reserves in assigned files to cover probable costs.

Submits assignments to vendors.

Manages diaries and tasks in the Claims System.

Prepares report of findings and negotiates settlement.

Prepares settlement letters, denial letters, Reservation of Rights, and other letters as needed.

Writes clear and concise diary notes, sets field assignments, sets and saves contacts, and makes payments.

Recognizes the need for SIU involvement and identifies files for potential subrogation.

Effectively manages pending files in accordance with Claims Best Practices.

Appropriately applies knowledge of applicable state statutes, including the insurance code of ethics, rules, regulations and guidelines.

Determines whether a file has a valid Assignment of Benefits and handles accordingly.

Effectively handles all calls from customers, attorneys, public adjusters, vendors, and others.

Sets mediation or appraisal when needed.

Discusses strategies and attends litigation triage meetings, mediations, and Examinations under Oath when appropriate.

Serves as an effective team member backup as needed.

Performs other duties as assigned.

Job Qualifications

Bachelors degree; four years of prior work experience with a history of high performance within financial services, customer service, construction, property management, or related field; or some combination thereof. Minimum three years of claims experience required, five preferred. Property and casualty experience required.

Motivation to lead a field adjusters life.

Willingness to work flexible shifts, 7 days per week with 12-hour shifts for major catastrophes, and overtime as needed for claim spikes.

Ability to grasp concepts quickly, pay attention to details, think through problems logically, apply high-school-level math skills, and make appropriate decisions.

Demonstrates integrity.

Possesses strong English vocabulary, basic grammar skills, and professional decorum. Writing is clear and easy-to-read. Bi-lingual skills helpful.

Strong organizational skills and the ability to multi-task in a fast-paced environment.

Demonstrates active listening skills through effective use of questions, reflection, and empathy.

Demonstrates a bias toward exceptional customer service; experience providing customer service preferred.

Possesses strengths in negotiation.

Demonstrates the ability to get along with work associates.

Proficiency in Microsoft Word required. Proficiency in Excel preferred.

Adjuster License in applicable states required.

Intermediate knowledge of insurance and adjusting.

Intermediate knowledge of residential construction, roofing, and repair techniques strongly preferred.

Experience preparing repair estimates in Xactimate (or another software package) and interpreting estimates using unit pricing.

Experience handling a variety of claim perils preferred.

Motivation to develop others.

Physical and Other Requirements

Must reside in or be willing to relocate to assigned territory. Must be willingness to travel as needed.

Must possess the physical ability to travel to impacted areas during major catastrophes.

Must possess the physical ability to travel for day-to-day field work and to attend litigation hearings, examinations under oath, mediations, and training as needed.

Must have the ability to load and unload equipment as well as bend, walk, and climb for several consecutive hours while inspecting damaged property.

Must possess a valid drivers license.

The ASI Culture and Benefits

The ASI Culture is like no other. While ASI stands for "American Strategic Insurance," we also believe it stands for "Attitude, Speed and Innovation." It is through these principles we plan our day and measure our success. This can be seen through the way our team members interact with each other, the fan letters from our agents and customers, to our success during a time where other companies have struggled.

ASI offers outstanding benefits, health insurance for employees and dependents, dental, vision, up to 6% matching on our 401(k) retirement plan, earned time off, life insurance, and much more!



upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
West Palm Beach Market Relationship Manager West Palm Beach FL Area Spanish Required

Bank Of America Corporation

Posted 5 days ago

VIEW JOBS 1/18/2019 12:00:00 AM 2019-04-18T00:00 Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our Financial Center team at Bank of America. We're looking for relationship managers (RMs) – those with a passion for helping people and the drive to build relationships to make clients' financial lives better. That means understanding clients' financial needs, offering appropriate solutions and connecting clients with specialists. As part of the Bank of America team, RMs have access to industry leading products and services and a team of dedicated product specialists – all designed to meet the unique life priorities of our clients. RMs benefit from personal coaching, clearly defined career paths, robust training programs and ongoing development opportunities. Relationship managers work in financial centers and partner closely with the financial center manager to ensure all responsibilities are completed with high quality and that we deliver exceptional client care. We'll help you * Get training and one-on-one career coaching from managers who are invested in your success. You'll take part in additional training and development through our Academy for Consumer and Small Business to develop in your role. * Grow your business knowledge and network by using a defined consultative questioning approach with clients to systematically identify client needs and appropriate solutions, as well as partnering with experts. * Confidently build relationships with clients. Gain in-depth knowledge of clients' financial life priorities and connect them to our solutions that meet their financial goals. * Provide clients with a personalized rewarding experience by executing a variety of defined client engagement strategies through relationship calling, in-person conversations and referrals to specialists. * Continuously learn by using resources and technologies to optimize the client experience. As a relationship manager, you can look forward to * Managing a portfolio of clients by providing exceptional client care with industry leading products, services and education. * Unlimited potential for financial growth. * Ongoing professional development to deepen your skills and optimize your expertise as the industry evolves and changes. * Opportunities to connect with experts including small business consultants, mortgage lenders and investment advisors. * A world-class suite of employee benefits. You're a person who (required skills) * Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client. * Collaborates effectively to get things done, building and nurturing strong relationships. * Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives. * Is comfortable in your ability to identify solutions for new and existing clients based on their needs. * Is comfortable in your ability to actively contact clients by phone. * Communicates effectively and confidently, and is comfortable engaging all clients * Has the ability to learn and adapt to new information and technology platforms. * Applies strong critical thinking and problem-solving skills to meet clients' needs. * Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. * Efficiently manages your time and capacity. * Can be flexible to work weekends and/or extended hours as needed. * Is a commissioned notary or can successfully obtain a notary commission in the state you work within four months of start date in role (eight months for employees with a work location of CA, NY or PA). You'll be better prepared if you have (desired skills) * Experience assessing client needs, identifying/recommending solutions, and building/managing client relationships. * Experience in financial services and knowledge of financial services industry, products and solutions. * Sales experience in a salary plus incentive environment. * Experience working in an environment with individual and team goals where goals were routinely met or exceeded. We're a culture that * Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. * Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. * Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. * Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. * Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. Posting Date: 01/17/2019 Location: West Palm Beach, FL, Pine Trail Office, 1827 N Military Trl, - United States Travel: Yes, 5% of the time Full / Part-time: Full time Hours Per Week: 40 Shift: 1st shift Weekly Schedule: M - TH 8 -5:30, F 8 - 6:30, SAT 8:30 - 1:30 Bank Of America Corporation West Palm Beach FL

Claims Adjuster Field, West Palm Beach FL

American Strategic Insurance