Claims Adjuster - Auto Damage

Progressive South Portland , ME 04106

Posted 2 months ago

Claims Adjuster - Auto Damage

As an auto damage claims adjuster, you'll have a key role on our claims team. You will be responsible for managing, coordinating, and making critical decisions regarding the repair process for our customers. Serving as the Company's representative with our customers, you'll also work closely with body shops and others to negotiate repair pricing and assess liability. This role will also provide the opportunity to rely on your leadership and conflict management skills as you direct the repair process from beginning to end.

If you're a critical thinker with strong attention to detail and a passion for customer service, you'll feel right at home at Progressive. Bring your expertise in decision making, managing and negotiation to Progressive, and you'll benefit from a collaborative, supportive team.

Duties and Responsibilities:

  • Identify and assess related and unrelated (prior) auto damage and set clear expectations on timeline for repairs and outcome

  • Inspect vehicles and write estimates, documenting claim related information and making decisions consistent with claims standards and local laws

  • Complete timely estimates, documenting updates

  • Make total loss determinations and establishes total loss evaluations

  • Develop strong relationships with body shop owners, managers and technicians

  • Stay connected with customers, providing timely updates on repair process

  • Evaluate and handle payments of claims and resolution of claims without payments

  • Review and determine validity of any supplement requests

Qualifications:

  • Bachelor's degree or a combined total of five years of work experience and/or college education

  • One year in the automotive repair/appraisal or insurance industry

  • Work or educational experience must include:

o Making decisions

o Solving problems

o Planning, prioritizing and organizing

o Effectively communicating verbally and in writing

o Customer service

  • Valid driver's license and auto insurance

  • Previous experience in the following is strongly preferred, but not required:

o Experience in the auto insurance industry

o Understanding coverage and liability

Benefits and Perks:

As one of the largest insurance companies in the country, Progressive offers the confidence and stability that comes with working for a growing, always evolving organization. Progressive employees also benefit from:

  • Annual gainshare bonus of up to 16% of your salary; Progressive rewards each of us with an annual bonus based on company performance

  • Ability to work independently and manage inventory while adjusting claims

  • Structured support system that encourages continued career development

  • Paid training and tuition assistance

  • Inclusive, friendly culture with Employee Resource Groups

  • Dedication to work/life balance including beginning to earn paid time off after your first two weeks

  • Wellness program with discounts & rewards and the standard benefits (medical, dental, vision, 401k)

Apply today!

Equal Opportunity Employer


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
STD Claims Examiner II

Reliance Standard

Posted 5 days ago

VIEW JOBS 7/12/2019 12:00:00 AM 2019-10-10T00:00 Job Information Obtains and analyzes information to make claim decisions and payments of Short Term Disability claims. The goal of the position/role is to consistently pay the accurate amount for each claim in accordance with the contract. Research * Applies knowledge of disability products, policies and contracts. * Interprets and applies contract/policy definitions of disability and relevant provisions, clauses, exclusions, riders and waivers as well as statutory requirements. * Utilizes reference materials and tools regarding medical, vocational and disability issues to identify and evaluate claim information in a fair and objective manner. * Efficient use of applicable disability claims system(s). * Applies routine medical and technical claims skills, practices, and procedures. * Utilizes most efficient means to obtain claim information. Analysis and Adjudication * Fully investigates all relevant claim issues. * Provides payment or denials promptly and in full compliance with department procedures and regulations. * Involves technical resources (Social Security specialist, medical resources, and vocational resources) at appropriate claim junctures. * Determine and implement appropriate return to work strategy for assigned cases. * Applies contract specifics regarding eligibility and pre-existing formulas in reference to specific claim. * Communicates with claimants, policyholders, and physicians to resolve investigations concerns. * Comfortably makes balanced decisions in situations where there are potential adverse consequences. Case Management * Utilizes appropriate intervention for the characteristics of each claim. * Manages assigned case load of 100-110 complex and some simple cases independently. * Collaborates with team members and management in identifying and implementing improvement opportunities. * Manages appropriate volumes, consistently meeting turnaround times, high activity levels, and quality focus on timely claim activities. * Consistently remain within workflow guidelines on diaries and casework & adjust desk management if needed. * Provides clear, concise and accurate information to claimants as well as the claims administrative system. * Serves as a subject matter expert within team, provides some mentor support for newer examiners to assist in their development. Customer Service * Provide customer service that is respectful, prompt, concise, and accurate in an environment with competing demands. * Establishes, communicates, and manages claimant and policyholder expectations. * Documents claim file actions and telephone conversations appropriately. Required Knowledge, Skills, Abilities, Competencies, and/or Related Experience: * Associates Degree (AS/AA), Bachelors Degree Preferred. * Business, Finance, Social Work, Human Resources or related field. * 2 years of related experience. * Level I LOMA Designation Preferred. * emonstrated understanding of claim management techniques. * Work experience in decision-making and information analysis. * Experience working in confidential/protected identification environments. * Knowledge of medical terminology. * Good math and calculation skills. Reliance Standard Insurance Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal state or local laws. Reliance Standard South Portland ME

Claims Adjuster - Auto Damage

Progressive