Claims Adjuster - Auto Damage

Progressive Johnston , RI 02919

Posted 3 weeks ago

Claims Adjuster - Auto Damage

As an auto damage claims adjuster, you'll have a key role on our claims team. You will be responsible for managing, coordinating, and making critical decisions regarding the repair process for our customers. Serving as the Company's representative with our customers, you'll also work closely with body shops and others to negotiate repair pricing and assess liability. This role will also provide the opportunity to rely on your leadership and conflict management skills as you direct the repair process from beginning to end.

If you're a critical thinker with strong attention to detail and a passion for customer service, you'll feel right at home at Progressive. Bring your expertise in decision making, managing and negotiation to Progressive, and you'll benefit from a collaborative, supportive team.

Duties and Responsibilities:

  • Identify and assess related and unrelated (prior) auto damage and set clear expectations on timeline for repairs and outcome

  • Inspect vehicles and write estimates, documenting claim related information and making decisions consistent with claims standards and local laws

  • Complete timely estimates, documenting updates

  • Make total loss determinations and establishes total loss evaluations

  • Develop strong relationships with body shop owners, managers and technicians

  • Stay connected with customers, providing timely updates on repair process

  • Evaluate and handle payments of claims and resolution of claims without payments

  • Review and determine validity of any supplement requests


  • Bachelor's degree or a combined total of five years of work experience and/or college education

  • One year in the automotive repair/appraisal or insurance industry

  • Work or educational experience must include:

o Making decisions

o Solving problems

o Planning, prioritizing and organizing

o Effectively communicating verbally and in writing

o Customer service

  • Valid driver's license and auto insurance

  • Previous experience in the following is strongly preferred, but not required:

o Experience in the auto insurance industry

o Understanding coverage and liability

Benefits and Perks:

As the fourth largest auto insurance company, Progressive offers the confidence and stability that comes with working for a growing, always evolving organization. Progressive employees also benefit from:

  • Annual gainshare bonus of up to 16% of your salary; Progressive rewards each of us with an annual bonus based on company performance

  • Ability to work independently and manage inventory while adjusting claims

  • Structured support system that encourages continued career development

  • Paid training and tuition assistance

  • Inclusive, friendly culture with Employee Resource Groups

  • Dedication to work/life balance including beginning to earn paid time off after your first two weeks

  • Wellness program with discounts & rewards and the standard benefits (medical, dental, vision, 401k)

Apply now to find a job you'll love!

Equal Opportunity Employer

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior General Adjuster

FM Global

Posted 2 months ago

VIEW JOBS 3/13/2019 12:00:00 AM 2019-06-11T00:00 Responsibilities Job ID 2019-8496 Date posted 03/13/2019 Locations Johnston, Rhode Island; More information about this job:Overview - External: Staff Vice President, Senior General Adjuster Responsibilities - External: DUTIES: Manage corporate claims training and development of worldwide claims staff. Serve as Claims lead person for ideation and development of the Global Financial Platform. Liaise with Claims operations worldwide on claims-related matters. Coordinate large losses as assigned by the Manager of Staff Claims. Coordinate all cyber-related claims. Conduct field audits. Develop and maintain current policy workshops. Qualifications - External: REQUIREMENTS: Requires Bachelor's degree in Engineering (any field) or related field of study and 8 years of Claims and Field Engineering experience in commercial property insurance industry. Stated experience must include 5 years of experience in each of the following: Independently handling commercial property insurance losses up to $100 million; Interpreting and applying insurance policies; Performing loss mitigation, loss control and loss measurement; Handling Claims in compliance with Model Unfair Practices Act; Directing cause origin investigation including engaging experts to identify potential 3rd parties responsible for the loss; Engaging and managing consultants to assess causation, scope of damage, critical path, salvage, analyzing client books and records as well as other consultants as needed; Assessing the extent of direct physical damage to insured property, including evaluating repair or replace options and the impact on the time element loss; Handling multinational clients and losses outside the US / different countries. Requires 5 years of experience supervising multiple adjusters, expert consultants and project managers. Requires 25% domestic/international travel to client sites. 40 hours / week Job location: 270 Central Avenue, Johnston , Rhode Island 02919 Internal referrals for this position are eligible for the Employee Referral Program. Apply to: Apply at, job ID# 2019-8496 Factory Mutual Insurance Company 270 Central Avenue Johnston, RI 02919 Apply Now FM Global Johnston RI

Claims Adjuster - Auto Damage