Pekin Insurance Pekin , IL 61555
Posted 1 week ago
You spend at least a third of your day at your job. You might as well spend it doing something you really love while working with a team you really enjoy being with, right? That's the kind of atmosphere we offer at Pekin Insurance-fun, fast-paced, gratifying, supportive, and collaborative.
Of course, it's not all fun and games. Insurance is a serious business, and we pride ourselves on making people's lives whole again after a major disaster or even a fender bender. It's that sense of helping people that makes our team want to do our best every day.
If you want to be excited about starting your workday and are ready to make a real difference in people's lives, this could be the right spot for you.
See what Pekin Insurance has to offer by viewing a short video here.
Position Overview
The Claim Support Supervisor position is responsible for overseeing Claim Support employees. This involves training, instructing, and answering questions of staff at the home office and service offices regarding proper claim procedures, operating equipment, and correct telephone procedures.
Essential Job Functions
Supervises Claim Support team which includes overseeing workloads, ensuring that work is completed timely and accurately, conducting quarterly department meetings, approving time-off requests while ensuring adequate staffing and approving bi-weekly timesheets
Interviews and makes hiring decisions for Claim Support open positions
Tracks and completes performance appraisals for Claim Support employees at the home office
Submits reinsurance first reports of claims, processes monthly P&C reinsurance bills by calculating the amount due, updating the claim software to reflect payments and changes in the recoverable, and sending the bill to the reinsurer
Monitors claims for reinsurance reimbursements
Monitors Department of Insurance complaints for timely and proper completion
Processes stop pays on claim drafts, financial changes and payment movement
Runs quarterly reports for the AVP of Claim Operations and maintains data files
Prepare reports for department management as needed
Runs and monitors monthly Call Center reports for department management
Creates Microsoft Word and Excel templates for department letters and forms
Assists training with new P&C Claim staff
Serves as a back-up to Claim Administrative Assistant
Serves as a Department Admin for systems setup
Assists Claim Services Manager with department projects
Performs other duties as assigned
Education & Experience
Associates degree or equivalent experience required
Typically requires 5+ years of industry experience
Certifications & Licenses
Knowledge, Skills & Abilities
Demonstrated ability to:
Plan, assign, and/or supervise the work of others
Work evenings, nights, and/or weekends as necessary
Communicates effectively in both oral and written form
Analyze, organize, and prioritize work while meeting multiple deadlines
Define problems, collect data, establish facts, and draw valid conclusions
Process and handle confidential information with discretion
Demonstrated knowledge of:
Claim software - Guidewire and Legacy Claim Systems
Microsoft Office software
Pekin Insurance