Job Location: Schenectady, NY
Role Value Proposition:
At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative solutions to address core business challenges with MetLife. This role will review, research, and investigate pended General Electric (GE) Group Life claim submissions with multiple coverages and complexity to determine if the claim is payable in accordance with all GE policy provisions. If payable, determine eligible payee(s) and payment amount(s). If not payable, develop detailed letter of explanation based on said policy provisions and claim documents. Provides customer service with empathy and patience on incoming and outgoing phone inquiries and provides guidance on life claim processes. In addition, this role will research, determine and calculate benefits and amounts for vested pension and retirement savings benefits in accordance with all GE policy provisions. Provide appropriate paperwork to be completed based on eligibility for vested benefits. Submit for payment of benefits upon receipt and review of required documents. This role will sit on-site with our customer.
Identify and obtain missing information required to evaluate GE Group life claims and input information into a Windows based computer system (BIOS).
Interpret GE policy provisions and manually adjudicate GE Group Life claims to make claim determinations.
Manage and organize work to meet multiple deadlines and competing priorities to ensure department turnaround and customer satisfaction are met.
Maintain production and quality standards.
Utilize multiple systems for claim determination.
High School Diploma or GED
2-4 years of experience in claims or customer service.
Strong data entry skills required.
Shares information and engages in candid and open dialogue. Expresses self well in conversations and via written documents.
Outstanding customer service and communication skills both written and verbal
College degree or relevant job experience desirable.
Critical thinking in activities requiring analysis, problem solving, investigation, and/or planning.
Projects an attitude of service, empathy, and patience to all customers.
Ability to deal with people in stressful situations.
Ability to work periodic overtime when required.
PC knowledge required. (Microsoft Word and Excel)
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers."
MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are one of the largest institutional investors in the U.S. with $600 billion of total assets under management as of December 31, 2019. We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
Requisition #: 115230