Claim Associate

Staples is business to business. You're what binds us together.

Join a team of legal and risk professionals that work collaboratively with clients in providing practical solutions to grow businesses in multiple industries and different jurisdictions. We help our varied businesses assess risk, drive results and mitigate problems. With diverse projects and a transformative culture, you'll grow and learn with our businesses. Work with appreciative clients and supportive peers in a flexible environment that helps you gain the experience you want to develop your career.

What you'll be doing:

• Assist internal team with the investigation, evaluation, and resolution of auto, general liability, and workers' compensation claims.

• Support senior staff in day-to-day administrative duties such as obtaining wages, processing department mail, handling certificates of insurance, answering phone calls, monitoring LOA reports, responding to subpoenas and other requests etc.

• Manage the shared claims inboxes for general liability and workers' compensation claims by monitoring all emails received and responding to all requests for information.

• Process invoices and settlements.

• Collaborate with senior team members, claimants, associates, and attorneys to investigate and mitigate losses.

• Participate and attend Risk department meetings as requested and collaborate with Safety and Legal on claims matters as required.

• Other duties as assigned.

What you bring to the table:

• Ability to organize and prioritize workflows and meet deadlines

• Initiative-taking and once trained, able to work with little direction

• Microsoft Office suite

• Effective communication and organizational skills

• Willingness to pursue a professional insurance designation

What's needed- Basic Qualifications:

• Associate's/Bachelor's degree in Insurance, Risk Management or Business or equivalent work experience

• Ability to work cooperatively within a team in a hybrid work environment 3 days in the office, and 2 days remote

What's needed- Preferred Qualifications:

• 1+ years of experience in customer service/insurance industry experience

• Experience working in a Risk Management System (RMIS) or claim system

• Prior customer service experience

We Offer:

• Inclusive culture with associate-led Business Resource Groups

• Flexible PTO (22 days) and Holiday Schedule

• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!