City Operations Manager

YRC Worldwide Richfield , OH 44286

Posted 3 months ago


The City Operations Manager will manage, coordinate and direct all the activities of the city drivers to pickup and deliver freight. Utilize available resources to transport shipments in the safest and most cost effective manner to meet or exceed customer expectations and achieve company goals.


  • Communicate company safety program and enforce safety rules and compliance with all government regulations. Maintain a safe work environment at all times. Follows all YRCF Safety protocols in the event of an accident or injury.

  • Provide coordination of office and/or dock functions with management of city operations for efficient damage-free pickup, loading and delivery of freight.

  • Monitor, evaluate and provide recommendations to city operations personnel to maintain efficient processes to improve P & D operations performance.

  • Develop cost-saving methods for increased pick-up and delivery productivity.

  • Recruit, develop and retain qualified personnel to ensure effective operations in support of company's mission and goals.

  • Improve employee relations through motivation, feedback and coaching.

  • Project and schedule drivers based on forecasted business levels. Maintain adequate staffing levels of qualified, experienced drivers.

  • Support accident/injury prevention activities to provide a safe and efficient working environment for employees.

  • Ensure compliance with government and company regulations, policies and procedures.

  • Develop daily delivery plan utilizing equipment, manpower, and other resources to ensure an effective / efficient operation and meet customer expectations.

  • Maintain knowledge of applicable Collective Bargaining Agreements and administer disciplinary progression per contract and local work rules.


  • High Levels of Integrity and Trust
  • Adheres to moral, ethical, and professional standards, regulations, and organizational policies; keeps commitments to promised actions.
  • Composed in Extreme Pressure Situations
  • Maintaining stable performance under pressure or opposition (e.g., experiencing time pressure, conflict, or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
  • Prioritizes Key Tasks
  • Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate.
  • Focused on Customers
  • Ensuring that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers' and own organization's needs; promoting and operationalizing customer service as a value.
  • Effective Planner
  • Plans work for team and self to create efficiencies.
  • Great at Motivating Others
  • Motivating increased employee effort by communicating a compelling view of the organization's purpose and its future state in a way that helps others understand the importance of their contributions and feel how outcomes will be different when progress is achieved.
  • Effective Time Management
  • Effectively managing one's time and resources to ensure that work is completed efficiently.
  • Perseveres Through Difficult Times
  • Demonstrates an understanding of own emotional triggers, strengths, and development needs as well as the impact of own behavior on others.
  • Highly Effective Communication Skills
  • Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.
  • Skilled Problem Solver
  • Has operational capacity that allows an understanding and ability to work through the challenges of the position.
  • Goal Oriented - ambitious in nature, working to better the team as a whole by exceeding key metrics.

  • Delegates Effectively

  • Identifying and leveraging opportunities to accelerate results and build capability by assigning tasks and decision-making responsibilities to individuals or teams with clear boundaries, expectations, support, and follow-up.
  • Develops Subordinates
  • Planning and supporting the development of individuals' knowledge, skills, and abilities so that they can fulfill current or future job responsibilities more effectively.
  • Action Oriented
  • Ability to learn quickly and apply learning when decisions need to be made and work is being accomplished.


  • Bachelor's degree in business, logistics or related field or equivalent combination of education or experience.

  • Two (2) years of experience in city and/or dock operations.

  • Two (2) years of supervisory experience.

  • Demonstrated organizational, planning, prioritization and leadership skills.

  • Effective verbal, written and interpersonal communication skills.


  • Five (5) years of operations leadership experience.

  • Knowledge of local applicable collective bargaining agreements.

  • Proven knowledge of computer applications (MS office).

  • Knowledge of company policy, procedures and applicable collective bargaining agreements.


This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.


The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Continually speaking and hearing, giving and receiving directions. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.

YRC Worldwide is an Equal Opportunity/Affirmative Action Employer

Minorities/Females/Persons with Disabilities/Protected Veterans

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Centralized National Account Manager

Premier Farnell Plc

Posted 2 weeks ago

VIEW JOBS 1/6/2020 12:00:00 AM 2020-04-05T00:00 Responsible for the management & leadership of the Centralized National Account Team. Focus on the development & continuous improvement of CNA specialists and processes, with intent to grow sales & profit within the National Account customer base. Results achieved through coaching, training and extensive partnership with the NAM's, GSM's, Suppliers and National Customers. Position has a large impact on Sales Operations through people management, quality standards responsibilities, and modeling of Organization's Leadership Standards. Responsibilities: * Leadership, coaching and training of CNAS team * Sales and profit growth * Effective teaming across sales and corporate organization through partnering and networking with NAMs, GSMs & SOMs * Establishing & leveraging key customer relationships * Strategic plans, goals and accountability required for staff performance * Accountable for sales and profit growth within centralized National account set * Monitor customer experience through Verint call recording platform to improve quality * Accountable for targeting resources to maximize sales and profit * Accurate data capture * Communication Across All Channels * eTime Maintenance/ Schedule Adherence * Ensuring Optimal Customer Experience * Career growth and satisfaction of staff/direct reports * Internal and external customer satisfaction through issue resolution and follow through. * Operational excellence * Process improvement & Process Documentation * Manage performance and attract, retain and develop talent to ensure optimal performance and growth within the team Key Challenges: * Developing a productive and complementary relationship with shared services & sales partners. * Communicate and collaborate with shared services & sales teams on strategies. * Helping the team produce consistent and excellent operational & sales results * Develop relationships with key members of the organization & customer base * Existing Systems * Organization & Time Management * Navigating a Matrix Organization with broadening accountability * Defining Changing role * Staffing * Team motivation * Effective communication with Staff/Managers/Director * Managing Customer Expectations Requirements: * Bachelor's degree preferred * 3 + years related sales & customer service experience * 3+ years of demonstrated management capabilities * Able to coordinate efforts with NAM & GSM team for optimal account targeting * Contact Center experience preferred * Leadership capabilities – including developing others, leading others, learning and understanding, team building and coaching skills * Strong analytical and communication skills * Proficient understanding of e-commerce & customer service * Proficient understanding of DFAR ,AS9120 & related quality certifications associated to Mil Aero and National Accounts Premier Farnell Plc Richfield OH

City Operations Manager

YRC Worldwide