City Operations Manager

YRC Worldwide Richfield , OH 44286

Posted 3 months ago

JOB SUMMARY

The City Operations Manager will manage, coordinate and direct all the activities of the city drivers to pickup and deliver freight. Utilize available resources to transport shipments in the safest and most cost effective manner to meet or exceed customer expectations and achieve company goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Communicate company safety program and enforce safety rules and compliance with all government regulations. Maintain a safe work environment at all times. Follows all YRCF Safety protocols in the event of an accident or injury.

  • Provide coordination of office and/or dock functions with management of city operations for efficient damage-free pickup, loading and delivery of freight.

  • Monitor, evaluate and provide recommendations to city operations personnel to maintain efficient processes to improve P & D operations performance.

  • Develop cost-saving methods for increased pick-up and delivery productivity.

  • Recruit, develop and retain qualified personnel to ensure effective operations in support of company's mission and goals.

  • Improve employee relations through motivation, feedback and coaching.

  • Project and schedule drivers based on forecasted business levels. Maintain adequate staffing levels of qualified, experienced drivers.

  • Support accident/injury prevention activities to provide a safe and efficient working environment for employees.

  • Ensure compliance with government and company regulations, policies and procedures.

  • Develop daily delivery plan utilizing equipment, manpower, and other resources to ensure an effective / efficient operation and meet customer expectations.

  • Maintain knowledge of applicable Collective Bargaining Agreements and administer disciplinary progression per contract and local work rules.

COMPETENCIES

  • High Levels of Integrity and Trust
  • Adheres to moral, ethical, and professional standards, regulations, and organizational policies; keeps commitments to promised actions.
  • Composed in Extreme Pressure Situations
  • Maintaining stable performance under pressure or opposition (e.g., experiencing time pressure, conflict, or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
  • Prioritizes Key Tasks
  • Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate.
  • Focused on Customers
  • Ensuring that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers' and own organization's needs; promoting and operationalizing customer service as a value.
  • Effective Planner
  • Plans work for team and self to create efficiencies.
  • Great at Motivating Others
  • Motivating increased employee effort by communicating a compelling view of the organization's purpose and its future state in a way that helps others understand the importance of their contributions and feel how outcomes will be different when progress is achieved.
  • Effective Time Management
  • Effectively managing one's time and resources to ensure that work is completed efficiently.
  • Perseveres Through Difficult Times
  • Demonstrates an understanding of own emotional triggers, strengths, and development needs as well as the impact of own behavior on others.
  • Highly Effective Communication Skills
  • Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.
  • Skilled Problem Solver
  • Has operational capacity that allows an understanding and ability to work through the challenges of the position.
  • Goal Oriented - ambitious in nature, working to better the team as a whole by exceeding key metrics.

  • Delegates Effectively

  • Identifying and leveraging opportunities to accelerate results and build capability by assigning tasks and decision-making responsibilities to individuals or teams with clear boundaries, expectations, support, and follow-up.
  • Develops Subordinates
  • Planning and supporting the development of individuals' knowledge, skills, and abilities so that they can fulfill current or future job responsibilities more effectively.
  • Action Oriented
  • Ability to learn quickly and apply learning when decisions need to be made and work is being accomplished.

MINIMUM REQUIREMENTS

  • Bachelor's degree in business, logistics or related field or equivalent combination of education or experience.

  • Two (2) years of experience in city and/or dock operations.

  • Two (2) years of supervisory experience.

  • Demonstrated organizational, planning, prioritization and leadership skills.

  • Effective verbal, written and interpersonal communication skills.

PREFERRED QUALIFICATIONS

  • Five (5) years of operations leadership experience.

  • Knowledge of local applicable collective bargaining agreements.

  • Proven knowledge of computer applications (MS office).

  • Knowledge of company policy, procedures and applicable collective bargaining agreements.

WORKING CONDITIONS

This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS

The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Continually speaking and hearing, giving and receiving directions. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.

YRC Worldwide is an Equal Opportunity/Affirmative Action Employer

Minorities/Females/Persons with Disabilities/Protected Veterans


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City Operations Manager

YRC Worldwide