The City Operations Manager will manage, coordinate and direct all the activities of the city drivers to pickup and deliver freight. Utilize available resources to transport shipments in the safest and most cost effective manner to meet or exceed customer expectations and achieve company goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Communicate company safety program and enforce safety rules and compliance with all government regulations. Maintain a safe work environment at all times. Follows all YRCF Safety protocols in the event of an accident or injury.
Provide coordination of office and/or dock functions with management of city operations for efficient damage-free pickup, loading and delivery of freight.
Monitor, evaluate and provide recommendations to city operations personnel to maintain efficient processes to improve P & D operations performance.
Develop cost-saving methods for increased pick-up and delivery productivity.
Recruit, develop and retain qualified personnel to ensure effective operations in support of company's mission and goals.
Improve employee relations through motivation, feedback and coaching.
Project and schedule drivers based on forecasted business levels. Maintain adequate staffing levels of qualified, experienced drivers.
Support accident/injury prevention activities to provide a safe and efficient working environment for employees.
Ensure compliance with government and company regulations, policies and procedures.
Develop daily delivery plan utilizing equipment, manpower, and other resources to ensure an effective / efficient operation and meet customer expectations.
Maintain knowledge of applicable Collective Bargaining Agreements and administer disciplinary progression per contract and local work rules.
Goal Oriented - ambitious in nature, working to better the team as a whole by exceeding key metrics.
Bachelor's degree in business, logistics or related field or equivalent combination of education or experience.
Two (2) years of experience in city and/or dock operations.
Two (2) years of supervisory experience.
Demonstrated organizational, planning, prioritization and leadership skills.
Effective verbal, written and interpersonal communication skills.
Five (5) years of operations leadership experience.
Knowledge of local applicable collective bargaining agreements.
Proven knowledge of computer applications (MS office).
Knowledge of company policy, procedures and applicable collective bargaining agreements.
This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Continually speaking and hearing, giving and receiving directions. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.
YRC Worldwide is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Persons with Disabilities/Protected Veterans