Citizen Services Ambassador

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others.  With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself.   Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk's Office of Citizen Services is currently seeking a Citizen Services Ambassador.Essential functions include but are not limited to:

• Assures residents and businesses are personally greeted immediately upon entry into the City Hall Building.

• Assesses purpose of residents and/or businesses visit and schedules customer for appropriate service.

• Assists customers by giving appropriate forms to complete as needed.

• Provides and obtains a variety of information utilizing knowledge of programs and procedures.

• Follows division protocols and scripts to provide timely information on City services, policies, and practices in a courteous and effective manner.

• Keeps current regarding the functions and operating procedures of City departments and agencies; maintains knowledge of the City's website, and geography of the city and surrounding areas.

• Performs related work, as required.

No formal experience required.  Work requires knowledge necessary to understand basic operational, technical, or office processes.  Level of knowledge equivalent to four years of high school or equivalency.

The ideal candidate will possess:

• Capability of communicating positively with residents and businesses to establish their needs efficiently and courteously.

• Ability to work in a busy environment.

• Computer literate.

• Ability to control a busy environment.

• Proficient & effective oral communication skills.

Work Schedule: The Norfolk City Hall Building business hours is 8:00 a.m. to 5:00 p.m. Monday - Friday.   Regular, reliable, and punctual attendance is an essential function of the job.

Signing Bonus: This position is eligible for a $5,000 signing bonus.