Citi Retail Services Business Operations Statement Project Manager

Citigroup Inc. Elk Grove Village , IL 60009

Posted 2 months ago

The Program Management Ld Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:(see additional Job Description section)

Qualifications:(see additional Job Description section)

Education: (see additional Job Description section)

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Key Responsibilities & Collaborative Points

  • Provide subject matter expertise and leadership for various business initiatives throughout the project lifecycle to support statement-related requirements

  • Contribute and have the ability to create project documentation to support statement related activities such as creating business requirements, project plans, decision documentation, testing documentation, as well as process and procedural materials

  • Responsible for timely review, research and resolution of statement-related issues that occur throughout Retail Services

  • Project management discipline and problem solving capabilities

  • Accountable for reviewing and evaluating statement quality assurance testing and processes to ensure aligned with the appropriate governance controls; ensure issues are addressed as depicted by the service level agreements (SLA) and the controls are outlined within the Manager Control Assessment (MCA) processes

  • Support internal and external audits and walk-throughs as required

  • Ensure understanding and adherence to the regulatory requirements for the statement-related activities

  • Understand critical data processes and technology components within the statement processes; identifying critical gaps and/or opportunities within the statement functionality

  • Support new partner onboarding; providing conversion and data mapping support, as needed

  • Develop strong, trust-based relationships with critical internal business partners

Key Collaboration Points:

In order to operate successfully within this role, this position will partner with the following teams:

  • Technology

  • Business Delivery (BPO)

  • Collections

  • Customer Service

  • Marketing

  • Compliance

  • Partner Management

  • Chief Marketing Officers

  • Finance Teams

  • Risk

  • Legal

  • FDR


Business and Technical Requirements

  • 4-5 years of experience working within Credit Card industry and/or IT function in a large, matrixed, multinational organization; Private Label Credit experience preferred

  • Bachelor's Degree in Business, Technology or a quantitative discipline or relevant business experience

  • Understanding of credit card data, credit card systems and retail statements; knowledge of FDR, HP Exstream, Campaign Manager a plus

  • Experience in system analysis and writing business and functional specifications

  • Knowledge of consumer financial services regulatory environment

  • Strong business acumen

  • Specific knowledge of private label/co-brand credit cards, commercial products (revolving and PROX); working knowledge of other consumer financial services products a plus

  • Demonstrated track record of collaboration across multiple, disparate internal business groups

  • Strong problem solving skills to proactively address business questions and the ability to understand trade-offs and impacts, as well as business process reengineering

  • Ability to manage multiple projects and priorities across teams and work effectively under pressure in a rapidly changing environment

  • Strong verbal and written communication skills; ability to present ideas to audiences at all levels internally and externally

  • Demonstrated history of attention to detail and process orientation

Leadership Competencies

  • Ability to build strong networks and relationships internally and externally

  • Strong communication skills and ability to communicate at all levels of the organization

  • Adaptable to changing environment and experience in driving change

  • Comfortable operating in a highly matrixed, complex arena

  • Self-aware with ability to adapt to various situations

  • Strong team player; ability to lead, partner and negotiate with cross functional teams and across organizational boundaries to successfully deliver client needs

  • Intellectually curious, proactively seeking and developing new opportunities

  • Ability to prioritize and manage projects

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Citi Retail Services Business Operations Statement Project Manager

Citigroup Inc.