Yoh St. Louis , MO 63141
Cisco Voice Engineer needed for a direct hire opportunity for Yoh's client in St. Louis, MO.
This includes providing first or second level support in resolving network/voice problems. This position serves as a technical subject matter expert in the telephony area.
What You'll Be Doing
Designs an effective network, including equipment, software, services and infrastructure
Participates in the selection of new technologies
Provide engineering services for IP telephony upgrades and new feature additions
Manage and Maintain the Firm's IP telephony infrastructure including backend servers, host
hardware, voice gateways, and endpoints.
Manage security of IP telephony systems and endpoints
Monitors proactively the network for problem resolution, including assisting other members of IS in resolving network related problems
Provides expertise in multiple technologies used by IS
Leads projects to upgrade the network including planning, testing and implementation.
Mentors less experienced co-workers
Communicates with vendors
Collects and reports on key performance indicators and measures of system reliability
Prepares and maintains network related documentation
Follows department policies and procedures, including change management procedures
Performs other duties and responsibilities as requested
What You Bring to the Table
Minimum five (5) years experience in voice and/or data communications in a large LAN/WAN
Extensive knowledge or certifications in communication protocols
Advanced knowledge of Cisco Voice hardware and operating systems
Advanced knowledge of interior and external routing protocols and configuration, including
EIGRP, RIP, OSPF, iBGP, and BGP
Advanced knowledge of system monitoring systems and alerting and troubleshooting processes
Advanced knowledge of Cisco Call Manager, Unity Voicemail, and Cisco Call Center systems
Provides after hours on-call support on a rotational basis
Demonstrated expertise in both data and voice communications
Subject Matter Expert of network operating systems and LAN / WAN protocol
Proven basic project management skills
Ability to communicate clearly and concisely verbally and in writing to include documentation
Requires the ability to regularly report to work on the days and times scheduled
Associates or Bachelor's degree in Computer Science or related field or equivalent experience
Cisco certifications a plus.
Yoh Services LLC
Cisco, Unity, Call Manager, Voice