Circulation Assistant I

LIBRARY CIRCULATIONS - Circulation Assistant I

Hiring Salary Range: Hiring Salary: $15.38 - $15.87 DOE
Position Salary Range: $15.38-$17.22

Reports to (Role): Circulation Manager
Department/Group:* Library
Job Code: 5155
FLSA Status:* Non-Exempt
Travel Required:* None

Position Type:* Part-Time
Job Family / Business Unit:* LIBRARY
Benefits Eligible:* No
EEO Category:* Professional
PERSI Eligible:* No

WE TAKE CARE OF OUR PEOPLE!
The City of Nampa offers competitive benefits and growth opportunities, including the following for full-time positions in City Government Departments:

• Medical

• Dental

• Vision

• PERSI Retirement Plan, with 11.18% employer contribution

• 401k & 457 Retirement Plans

• 11 Paid Holidays

• Paid Time Off (at least four weeks per year)

• Life Insurance with AD&D

• Short-Term Disability

• Long-Term Disability

• Flexible Spending Account

• Employer-Funded HRA VEBA Health Savings

• Wellness Program & Rewards

• Opportunity for student Public Service Loan Forgiveness

• Harward Recreation Center and Golf Membership Discounts
  Other Great Benefits!

ALIGNED CITY, DEPARTMENT & ROLE
Every unified team starts with a purpose, and we are a purpose driven team of service minded professionals. We are passionate about working shoulder-to-shoulder in partnership with our City Council, citizens, and internal team members to bring the City of Nampa's vision for the future to life. Whether you are looking to start, make a change, or advance your career, find your path forward at the City of Nampa to leave your mark on the legacy we will leave in our city and the world around us.

In a spirit of excellence, integrity, and dedication, the Nampa Public Library is committed to inspire and engage our community by providing diverse gathering spaces, opportunities to learn, access to vital resources, and programs for the enrichment of all.

Role Statement for Circulation Assistant I:
The City of Nampa's Library Department is looking for a motivated employee to perform a variety of circulation services for public library patrons.

The principal function of an employee in this class is to perform a variety of circulation services for public library patrons. The work is performed under the supervision and direction of an assigned supervisor, but considerable leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with the assigned supervisor, other city and library employees, and the public.

ROLE SUCCESS PROFILE
Key Job Accountabilities:

• Performs sorting and shelving of material in accordance with the Dewey Decimal System.

• Performs routine opening and closing procedures including, but not limited to, straightening up shelves, picking up loose material, emptying out "drop off" shelves, and returning loose material to Circulation work room.

• Maintains neat and clean shelves by shifting material and reading shelves to find errors.

• Searches shelves for missing, lost, and overdue material.

• Performs check-in and check-out of library materials to patrons, using an integrated library system (ILS) and an automated material handler (AMH).

• Handles patron's material reservations by pulling the request from the shelves, processing them, and sending them to other libraries (if applicable) or shelving them for patrons to pick up.

• Registers patrons for library services and enters data into an ILS. Registering patrons involves very detailed steps, including verifying patron residency status, verifying addresses through city web map and county assessor's website, and inputting patron information according to a consortium wide standard.

• Provides information and directions for patrons; Troubleshoots issues with the self-checkout machines and consortium app.

• Monitors material for damage and routes them to appropriate staff for repair or replacement.

• Uses ILS to regularly take inventory of library collection, maintaining an adequate record of material.

• Handles financial transactions, including collecting fines, lost and damaged item charges, and other fees.

• Explains and follows library's rules, circulation policies and procedures to patrons and resolves patrons' complaints regarding library policies and procedures with diplomacy and tact.

• May provide needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions as necessary.

• Fields telephone questions from the public and directs calls to the correct destination as needed. Attends meetings, conferences, workshops, and training sessions as requires; reviews publications and audio-visual materials to become and remain current on principles, practices, and new developments in assigned work areas.

• Assumes responsibility for other duties as assigned.

Key Behavioral Competencies:

• Accountability - Ability to accept responsibility and account for his/her actions.

• Accuracy- Ability to perform work accurately and thoroughly.

• Adaptability- Ability to adapt to change in the workplace.

• Commitment to Safety- Understands, encourages, and carries out the principles of integrated safety management; complies with or oversees the compliance with safety policies and procedures; completes all required training; takes personal responsibility for safety.

• Decision Making- Ability to make critical decisions while following company procedures.

• Detail Oriented- Ability to pay meticulous attention to all aspects of a situation or task no matter how small or seemingly unimportant.

• Organized- Possessing the trait of being organized or following a systematic method of performing a task.

• Problem Solving- Ability to find a solution for or to deal proactively with work-related problems.

• Reliability- The trait of being dependable and trustworthy.

• Time Management- Ability to effectively utilize available time for the completion of necessary job tasks.

Education, Experience Level, Certification Requirements:

• High School diploma or General Education Degree (GED).

• One (1) year of experience in a library or related field providing customer service, interpreting policies, and resolving conflicts.

Knowledge:

• Working knowledge of the Dewey Decimal System.

• Working knowledge of customer service techniques.

• Working knowledge of standard library procedures.

• Working knowledge of standard library procedures.

• Proficient knowledge of basic computer operations in an office or retail setting.

• Proficient knowledge of point of sales transactions and proper cash handling.

Skills/Abilities:

• Ability to operate, or quickly learn to operate, library equipment employed in all phases or functions of assigned duties.

• Ability to sort and shelve material alphabetically and according to the Dewey Decimal System.

• Ability to work independently and provide assistance to patrons, in person and by phone.

• Ability to exercise tact, patience, courtesy, and diplomacy when resolving problems with patrons.

• Ability to maneuver and manipulate objects among high and low shelves.

• Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language.

• Ability to understand and follow oral and/or written policies, procedures, and instructions.

• Ability to organize and prioritize work and perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.

• Ability and willingness to quickly learn and use new skills and knowledge brought about by rapidly changing information and/or technology.

• Integrity, ingenuity, and inventiveness in the performance of assigned tasks.

Character:

• Keeps immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.

• Responds to citizens' questions and comments in a courteous and timely manner.

• Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities.

• Is punctual and timely in meeting requirements of performance, including attendance standards and work deadlines.

• Communicates information and states concerns in a clear and professional manner.

• Respects the opinion of others and demonstrates a reasonable relationship with employees, supervisors, and others.

• Accepts and performs in a timely and effective manner changes in work assignments and/or how work is performed.

Working Conditions (more detailed essential physical job functions available upon request):

• The principal duties of this class are performed in a general library environment.

EEO STATEMENT:
The City of Nampa is an equal employment opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, national origin, veteran, disability status or any other characteristic protected by federal, state, or local laws.

DISCLAIMER:
The City has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the City reserves the right to change this job description and/or assign tasks for the employee to perform as the City may deem appropriate.
This position may close prior to the closing date.