This position is designed to generate design layout records for customer requested orders and various internal network orders. The DLR's will be completed with the most optimum design utilizing our existing network and available technologies. In addition to design, the customer circuits are built and tested on the network to ensure a seamless conversion for the customer.
Duties & Responsibilities:
Support day to day tasks of business, Internal Management Networks, and Corporate network
Generate the Design Layout Records, on a per order basis, for both Cable and fiber facilities necessary to achieve the successful completion of each provisioning work order
Build and test circuits across network
Work with Network Optimization, Network Planning, IP Engineering, Network Provisioning and other engineering groups to ensure high quality designs
Recommend technical solutions specific to product requirements and strategy
Ensure reliability and network diversity by taking into account load and balance of new and existing facilities
Maintain accurate circuit record database
Utilize and assign network facilities and equipment using network inventory system.
Provide support to resolve complex circuit provisioning problems
Ensure continuous quality improvement and reduced cycle times for design completion.
Manage work queues as well as to prevent delinquent tasks and resolution
Assist with technical questions/resolutions from other WOW colleagues
Coordinate own responsibilities with those of other team members so no order is delayed
Assess problems, research alternatives and pursue acceptable solutions while remaining within Company guidelines
Complete complex and non-complex orders across the footprint
Alert management to revenue affecting road blocks.
All other duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, an individual must have exceptional organizational skills and be able to multi-task. They must also be able to provide outstanding customer service and support in a professional manner and in accordance with company policies and standards. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Must be innovative, able to set/change priorities and use available resource to meet the needs of WOW and our client
Possesses a working knowledge of the provisioning process and overall work flow throughout the service implementation process
Solid organization and time management skills
Excellent customer service skills and desire to provide quality service and response to clients
Must have the ability to make quick effective decisions that have a significant impact on WOW clients
Ability to multitask and navigate between divergent systems
Act as an interdepartmental technical liaison and actively participate in various process, systems, and quality projects
General routing and switching experience
Candidate should maintain exceptionally strong written and verbal communication skills
This position requires the applicant to be focused, goal driven and exhibit an obsessive attention to detail. Applicant must be a team player who can motivate team members and cross resource to accomplish the common goal. Must be able to work under pressure, along with demonstrating solid time management skills and demonstrate a winning attitude.
High school diploma and equivalent work related experience
Previous experience routing circuits in an inventory system
Previous Data provisioning experience
Experience with WOW! network or related service delivery group
Proficiency with word processing and spreadsheet software, Internet software and e-mail. Ability to learn new software systems and access online support/tools.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer