Circuit Design Technician- Enterprise & Wholesale

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

Brightspeed is looking for a Circuit Design Technician to join our team! Operating in a highly cross-functional environment, this role is influential and has an ability to make an immediate and significant impact on the business. This role focuses on supporting a team caring for enterprise revenue customer accounts.

As a Circuit Design Technician within our Service Delivery team, you will have the following responsibilities:

Responsible for customer order fulfillment by designing a circuit path across the Brightspeed network through network architecture, routing configurations, and documented design consumption rules.

Within the design responsibilities, accountable for producing an accurate design layout record that demonstrates an understanding of the products and their specifications offered by the Brightspeed, and the scope of work requested on a customer order meets the product criteria. Provide high quality documentation of network failures and maintenance activity.

• Demonstrate ability to efficiently and accurately design and process customer orders for Brightspeed products

• Process orders according to SLAs, On Time Performance and quality standards

• Manage the assigned queue demonstrating strong time management skills and commitment to customer excellence

• Written and verbal customer communication of order status and Inter-departmental collaboration

• Knowledgeable and proficient in complex provisioning requirements, technologies and delivery

• Working knowledge of equipment elements and solutions across switched and special access, Optical and Ethernet solutions, local loop and long-haul transport in the telephony network

• Provide technical support to internal and external customers for engineering, installation and testing of all transport facilities and special and switched access circuits\

• Drive On-time completion of all customer and network orders

• Assist other departments or work groups, providing expert knowledge and leadership from within

• Properly prioritize tasks, orders and assignments

• Perform Project based duties based on organizational growth demands

Behavioral & Technical:

• Able to demonstrate teamwork, coaching and strong problem-solving and analytical skills

• Self-Motivated and works independently to achieve KPI expectations

• Able to follow established procedures to fulfill customer order requirements accurately and efficiently

• Exhibit continual learning and development by improving job skills through on the job training and all available learning pathways

• Robust technical understanding of voice, data, ethernet products and related equipment, as well as keeping up with new products or product changes and procedures/design consumption rules

• Expert understanding of design, including both on net and offnet routing configurations

• Expert understanding of customer order requirements and fulfilling requirements via customer design systems/tools - new/modify/disconnect orders and task completions

• Ability to work in multiple design systems both legacy and next generation

• Ability to quickly evaluate challenges and make recommendation for remediation

• Attention to detail to ensure entrance and exit criteria met in accordance with the customer expectation

Qualifications

What It Takes To Catch Our Eye:

• Associate degree or equivalent education and relevant experience

• Minimum 3 - 5 yrs related experience in specific area or equivalent

• May require technical certification

• Must have customer facing experience in a similar role at a prior telecommunications company with proven experience working in a Circuit Design Technician or similar Service Delivery role

• Executive level presence and able to communicate with client stakeholders

• Extensive knowledge of TDM and IP based voice and data services

• Must be able to work in a fast-paced environment, and work collaboratively with sales, customer experience, and network operations colleagues to support service delivery

• Must have strong personal leadership skills and is a professional, responsive, and a good team player

• Ability to work under pressure to tight deadlines

• Strong customer focus and excellent attention to detail

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Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed's Privacy Notice for California Residents

• Brightspeed's Privacy Notice