Cinnabon Attendant

Jacobs Entertainment, Inc. Black Hawk , CO 80422

Posted 2 weeks ago

General Summary of Job Duties

To serve the casino guest and employees in a timely manner with the FAST track theme as the primary goal. Friendly, accountable service accomplished with team effort.

Essential Job Responsibilities and Duties

  • Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.

  • Supporting team member positions, maintaining par levels with the warehouse requisitions, verify all register procedures, communicating with Team and Manager.

  • Make and present appealing Chillata, ice cream and coffee products in an efficient manner.

  • Make and present appealing cinnamon rolls of different sizes using pastry sheeter, proofer and oven.

  • Ensure product is stocked and rotated with FIFO procedures.

  • Work with a touch screen computer, espresso and coffee machines, pastry sheeter, oven and all other equipmen.t Must have legible writing skills and be knowledgeable in money handling.

  • Hand or machine washes all equipment, pans, trays etc. Clean all machines used in Cinnabon.

  • Must display teamwork and be acceptable to learning work in all stations.

  • Other related duties including but not limited to complying with the following:

  • Colorado Limited Gaming Act, Colorado gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering , Company Policies and IRS reporting .

  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.

  • Adhere to all appearance and uniform standards.

  • Maintain an open line of communication with Management.

  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.

  • Ability to accept performance feedback in a professional manner.

  • Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.

  • Other duties as assigned.

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

Friendliness

  • Offer a warm greeting to everyone you encounter with a smile and eye contact.

  • Practice mutual respect by dealing honestly in all interactions.

  • Use genuine listening skills and offer sincere responses.

  • Promote positive interactions with both external and internal guests through sincere greeting and communications.

  • Be approachable, listen and lead by example.

Accountability

  • Be proactive and positive.

  • If I don't know, I'll find out and if we don't have it, I'll try to get it.

  • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.

  • Acquire knowledge, training and education. Communicate it to all employees.

Service Excellence

  • Anticipate our guests' needs before they ask.

  • Contribute ideas and solutions to improve customer service.

  • Escort our guests rather than point.

  • Take personal pride in the quality of your work.

  • Actively seek feedback from our guests concerning our service and atmosphere.

Team Work

  • Share and explain information.

  • Great teams consist of great performers.

  • Create a culture of two-way communication with employees and guests.

  • Be courteous, kind and patient with each other.

Skills, Education and Other Requirements

  • Ability to learn

  • Must be 18 or older

  • Basic computer skills

  • Food preparation experience helpful, but not required

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Cinnabon Attendant

Jacobs Entertainment, Inc.