General Summary of Job Duties
To serve the casino guest and employees in a timely manner with the FAST track theme as the primary goal. Friendly, accountable service accomplished with team effort.
Essential Job Responsibilities and Duties
Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
Supporting team member positions, maintaining par levels with the warehouse requisitions, verify all register procedures, communicating with Team and Manager.
Make and present appealing Chillata, ice cream and coffee products in an efficient manner.
Make and present appealing cinnamon rolls of different sizes using pastry sheeter, proofer and oven.
Ensure product is stocked and rotated with FIFO procedures.
Work with a touch screen computer, espresso and coffee machines, pastry sheeter, oven and all other equipmen.t Must have legible writing skills and be knowledgeable in money handling.
Hand or machine washes all equipment, pans, trays etc. Clean all machines used in Cinnabon.
Must display teamwork and be acceptable to learning work in all stations.
Other related duties including but not limited to complying with the following:
Colorado Limited Gaming Act, Colorado gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering , Company Policies and IRS reporting .
Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
Adhere to all appearance and uniform standards.
Maintain an open line of communication with Management.
Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
Ability to accept performance feedback in a professional manner.
Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
Other duties as assigned.
General Job Responsibilities and Duties
To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:
Offer a warm greeting to everyone you encounter with a smile and eye contact.
Practice mutual respect by dealing honestly in all interactions.
Use genuine listening skills and offer sincere responses.
Promote positive interactions with both external and internal guests through sincere greeting and communications.
Be approachable, listen and lead by example.
Be proactive and positive.
If I don't know, I'll find out and if we don't have it, I'll try to get it.
Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
Acquire knowledge, training and education. Communicate it to all employees.
Anticipate our guests' needs before they ask.
Contribute ideas and solutions to improve customer service.
Escort our guests rather than point.
Take personal pride in the quality of your work.
Actively seek feedback from our guests concerning our service and atmosphere.
Share and explain information.
Great teams consist of great performers.
Create a culture of two-way communication with employees and guests.
Be courteous, kind and patient with each other.
Skills, Education and Other Requirements
Ability to learn
Must be 18 or older
Basic computer skills
Food preparation experience helpful, but not required
Jacobs Entertainment, Inc.