The Sales Support Consultant (SSC) is responsible for supporting the Cardinal Health Inventory Management Solutions sales team through direct and indirect sales activities. The SSC may contribute to every component of the critical functions associated with fulfilling the sales cycle, including lead qualification, presentation and tool development, training, quoting and order form preparation, correspondence, and communications.
The successful Sales Support Consultant is a self-starter, skilled at matrix management, has excellent verbal and written communication skills, is well organized, able to complete multiple projects with similar deadlines, and is comfortable and/or experienced in contacting and conversing with senior business executives and hospital buyers. The successful SSC will possess a demonstrated ability to develop strong business relationships and sell in a fast paced environment. Must be able to collaborate in a team environment and hold themselves accountable to the highest level of standards. A key requirement is to conduct business dealings with prospects/customers in a way that creates a superior customer experience.
Learn and demonstrate a fundamental understanding of the Solution and clearly articulate capabilities and advantages to prospective customers
Screen and qualify potential prospects, in accordance with best practice turn-around times, using BANT criteria, specific lead qualification criteria definitions to understand prospect's readiness for buying via cold-calling, networking, and utilizing available information sources
Articulate solution value proposition to decision-makers to assess buying interest. Promote the service line within various management levels and professionals across technical and business disciplines
Develop quotes and ROI's for customers utilizing existing tools
Prepare order forms for proposed solution configuration
Support customer RFP's and RFI's through written responses to customer inquiries
Conduct baseline research within targeted accounts and link existing account to identified prospects prior to prospecting call
Coordinate with sales leadership and management to define monthly sales support initiatives
Field ad hoc content and support requests from sales team
Assist on sales calls and demos as needed
Serve as the sales team's Salesforce.com CRM admin for territory alignment changes
Participate or lead projects focused on improving the sales process and reducing the sales cycle time
Develop and maintain sales presentation decks with Marketing support
Manage the sales enablement content repository and ensure that all information is easily and readily accessible at point of need
Gather feedback from sales team on a regular basis to constantly improve sales effectiveness
Act as a liaison between Sales, Training, and Marketing teams as appropriate
Bachelor's degree in relevant subject.
Experience in a sales or sales support role preferred.
Exceptional written and verbal communication skills.
Ability to prioritize tasks effectively.
Solid knowledge of hospital business operations and healthcare education tools preferred.
Team player with strong interpersonal skills.
Ability to thrive in a fast-paced, unpredictable environment.
Adept at project management and cross-functional collaboration.
Creative and strategic thinker.
High level of organization skill and expertise with technology (Salesforce CRM, GoToMeeting, Learning Management Systems, web-based education applications, etc.)
Experience calling on decision makers in healthcare that may range from functional leaders to general executives preferred.
Ability to travel 25% of the time.
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.