Chisholm Trail - Aces - Shift Manager

POSITION DESCRIPTION:

Manages the employees and activities of the restaurant. Ensures food quality, cleanliness, and guest satisfaction. Monitoring and reviewing information from supplies, events, or the environment to detect or assess problems. Providing guidance and direction to employees, including setting performance standards and monitoring performance

ESSENTIAL FUNCTIONS AND SOLE RESPONSIBILITIES:

NOTE: Traditions Spirits, Inc. may change the requirements of this job description at any time. These include but are not limited to the following.

OTHER RESPONSIBILITIES:

• Communicates regularly with the General Manager with the activities of the restaurant and its employees to include written reports of the activities at the Vice Presidents request

• Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in the dining facility

• Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity and costs

• Direct Worker training programs, resolve personnel problems, and evaluation employee performance in dining facility

• Estimate food, liquor, wine and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.

• Investigate and resolve complaints regarding food quality, guest service or facility cleanliness

• Keep records required by government agencies regarding sanitation, and food subsidies when appropriate

• Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity

• Arrange for equipment maintenance and repairs and coordinate a variety of services such as waste removable and pest control

• Assess staffing and recruit staff

• Establish minimum standards for employee performance and guest service

• Greet guests

• Maintain food and equipment inventories an keep inventory records

• Monitor employee and guest activities in order to ensure liquor regulations are obeyed

• Order and purchase equipment and supplies when directed

• Perform some food preparation or service tasks such as cooking, clearing tables and serving food and drinks when necessary

• Record the number, type and cost of items sold in order to determine which items may be unpopular or less profitable

• Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity

• Schedule staff hours and assign duties

• Explain how various menu items are prepared, describing ingredients and cooking methods

• Maintain personal health and sanitation standards (wash hands after using restroom, etc.)

• Review work procedures and operational problems in order to determine ways to improve service, performance and/or safety

• Ensure each employee who serves or handles alcoholic beverages has a valid liquor license from the ABLE Commission and Chickasaw Mixed Beverage Permit on premises

• Other projects as requested.

ASSISTING IN OTHER DUTIES AND RESPONSIBILITIES:

NOTE: These include, but are not limited to the following (additional responsibilities may be assigned as necessary):

• Provide information to supervisors, co-workers and subordinates by telephone, in written form, e-mail or in person

• Perform day-to-day administrative tasks such as maintaining information files and processing paperwork

• Uniforms and/or clothing should always be business professional

• Create and support an environment based on teamwork by helping a fellow employee or guest without a second thought

• Superior attendance and punctuality

• Attendance in mandatory meetings, training, workshops and/or seminars

• Adhere to organization policies and procedures

• Ensures the staff always wears slip resistant shoes

• Ensures all staff members us a safety belt when lifting object over 20 lbs

REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE):

• Bachelors degree in an area of specialty desired but not required with a minimum of 5 years relevant experience

• Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction

• Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests

• Knowledge of laws, legal codes, and government regulations regarding the food service industry

• Excellent oral and written communication skills

• Expert computer skills ability to compose and create reports, letters, memos and procedures

• Mature judgment and professionalism in handling all matters

• Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures and terminology

• Ability to read and understand information and ideas presented in writing

• Excellent math skills

• Excellent organization and problem-solving skills

Position Description

To assist in directing Employees in all phases of operation, to achieve high standards of food preparation and presentation, service to guests, general cleanliness and pleasant atmosphere in accordance with all Standard Operating Procedures.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Embodies Traditions Hospitality Group Mission, Vision, and Core Values

• Assist in ensuring that all personnel, equipment and supplies are prepared and ready to meet the needs of the business. Assist in assigning restaurant Employees duties and responsibilities and encouraging teamwork

• Inform all restaurant Employees of new menu items, specials and promotional materials to ensure complete understanding of food preparation and service

• Assist in training for new restaurant Employees and give refresher training to current restaurant Employees, when needed. Supervise IHOP restaurant Employees performance and conduct in accordance with Company policies. Observe guest reactions to quality of food and service

• Perform administrative procedures such as:

• Cash receipts/store receipts

• Be responsible for register reading and daily sales reports

• Reconcile cash receipts and store bank funds

• Make DAILY deposits and submit deposit slips to the Accounting Office as required by Manager or Assistant Manager

• Ensure that register have sufficient change and bills prior to peak hours of business

• Enforce Company policy regarding check cashing

• Perform other assignments or as needed or which may be assigned by the Unit Manager or Assistant Manager

• This position is located within The Chickasaw Nation's Casinos.

EEO

Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.