Child, Youth, And Family Case Manager - North Grafton

The Department of Mental Health (DMH), Child, Youth, and Family Services, is seeking a dynamic individual for the position of Human Services Coordinator/Case Manager in North Grafton to promote services that are clinically appropriate, least restrictive and delivered close to home. The services are designed to be strength-based, recovery-oriented and culturally/linguistically competent. The ideal candidate is able to problem solve, take initiative, advocate and collaborate with other agencies and community programs. The Human Service Coordinator/Case Manager is responsible maintaining records and certain aspects of MHIS in a timely manner.

Please note: This is a full-time, 40-hour positions. The schedule is 8:30 a.m. - 5:00 p.m. Monday through Friday. The days off are Saturday and Sunday.

Duties and Responsibilities (these are a general summary and not all inclusive):

• Develops and drafts a Comprehensive Assessment (CA) and Individual Service Plan (ISP) to support and ensure needs are addressed in a comprehensive and appropriate manner.

• Links clients with appropriate agencies and organizations to meet client's needs identified through the ISP process and ensures that necessary services are provided in the least restrictive environment.

• Offers input regarding assessment of client's strengths and needs to supervisor or other clinical service staff in order to facilitate appropriate client care across all Area services.

• Ensures a helping and supportive relationship with clients, their families or guardians in order to encourage clients to function as independently as possible.

• Establishes working relationships with service providers and acts as the contact to resolve issues related to the provision of services as described in the client's ISP.

• Attends staff meetings, ongoing and regular weekly supervision meetings, clinical reviews and relevant training sessions, seminars, conferences in order to maintain and improve current knowledge of community treatment of the long term, seriously mentally ill, or seriously emotionally disturbed.

Required Qualifications:

• Demonstrated knowledge of psychosocial problems of those with mental/emotional disorders and the types and symptoms.

• Knowledge of the principles, practices and techniques of counseling.

• Familiarity with the types of programs and services available to individuals living with mental illness.

• General understanding of interviewing techniques.

• Comprehension of methods of general report writing with the ability to assess case management process and results.

Preferred Qualifications:

• Strong and effective interpersonal skills, including the ability to listen well, relate to others and demonstrate sensitivity and respect for individuals.

• Demonstrated commitment to serving a diverse population with cultural competence and sensitivity, as well as the ability to work with a wide range of constituencies with diplomacy and tact.

• Proficiency in Microsoft Office applications including Outlook, Word, and Excel.

• Given the population served, bilingual or multilingual fluency is preferred.

Working Conditions:

This position travels to meet with clients and family members outside the office in various settings such as homes, hospitals, programs, and other accessible community settings. Candidates will need a valid driver's license and access to a reliable motor vehicle for transportation.

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards

COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines,

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

For questions regarding this requisition, please contact Human Resources at (800) 510-4122, Option 4.

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have (A) at least three (3) years of full-time or equivalent part-time, professional experience in human services work or social work or (B) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A Bachelor's degree in a related field may substitute for two (2) years of the required (A) experience.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.